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Monthly Operational Bulletin
To: All Pan Am Flight Attendants
From: In-Flight Service Headquarters - MIA
Dear Colleague:
VOLUME XVIII, June 1988
issfflORPORATE LIBRARY.
JUN i 0 1988
m AMERICA« WORLD AIRWAYS
As I have indicated previously, and as each of you know, proper staffing aboard our flights has a significant impact on our ability to deliver the level of customer service we all want. Although at present we still have an overall shortage of crew resources to staff every flight according to service grids, the gap is narrowing. I am happy to tell you we have not only met but have exceeded our 1988 Flight Attendant recruitment goal! As of this date, we have hired a total of 966 new Flight Attendants who are scheduled to complete training by the end of July. Thus, I am confident we will enter the peak summer season with adequate manning.
Additionally, the computerized Crew Management System (CMS) has been enhanced with a “variable manning” program linked to PANAMAC. This new system will provide automatic alerts to crew scheduling personnel as passenger loads on monitored flights create a need for uplift patterns.
Other important changes have taken place in the crew scheduling organization which will soon result in improved service levels to you. Approval has been received to add eight staff members to assist in handling the daily call volume as well as the management of the open time board. We have also committed funds to expand the Voice Response System (VRS) in order to automate the communication of routine messages between Crew Schedulers and Flight Attendants. This will result in reduced usage of regular telephone lines and ultimately improve the call waiting time when contacts are necessary for other than routine matters.
A task force was commissioned to evaluate the crew scheduling function overall, and recommendations are now being finalized to improve long-range planning and the effectiveness of day-to-day operations. Additional training programs are also being identified to facilitate the accomplishment of scheduling activities.
All in all, while we still have considerable work to do in this important area, we are off to a good start. I recognize the effect scheduling can have on your daily lives, and I ask for your continued support while we work through the needed systems to resolve open issues.
Regards,
Object Description
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| Title | Page 1 |
| Object ID | asm0341004918 |
| Digital ID | asm03410049180001001 |
| Full Text | Monthly Operational Bulletin To: All Pan Am Flight Attendants From: In-Flight Service Headquarters - MIA Dear Colleague: VOLUME XVIII, June 1988 issfflORPORATE LIBRARY. JUN i 0 1988 m AMERICA« WORLD AIRWAYS As I have indicated previously, and as each of you know, proper staffing aboard our flights has a significant impact on our ability to deliver the level of customer service we all want. Although at present we still have an overall shortage of crew resources to staff every flight according to service grids, the gap is narrowing. I am happy to tell you we have not only met but have exceeded our 1988 Flight Attendant recruitment goal! As of this date, we have hired a total of 966 new Flight Attendants who are scheduled to complete training by the end of July. Thus, I am confident we will enter the peak summer season with adequate manning. Additionally, the computerized Crew Management System (CMS) has been enhanced with a “variable manning” program linked to PANAMAC. This new system will provide automatic alerts to crew scheduling personnel as passenger loads on monitored flights create a need for uplift patterns. Other important changes have taken place in the crew scheduling organization which will soon result in improved service levels to you. Approval has been received to add eight staff members to assist in handling the daily call volume as well as the management of the open time board. We have also committed funds to expand the Voice Response System (VRS) in order to automate the communication of routine messages between Crew Schedulers and Flight Attendants. This will result in reduced usage of regular telephone lines and ultimately improve the call waiting time when contacts are necessary for other than routine matters. A task force was commissioned to evaluate the crew scheduling function overall, and recommendations are now being finalized to improve long-range planning and the effectiveness of day-to-day operations. Additional training programs are also being identified to facilitate the accomplishment of scheduling activities. All in all, while we still have considerable work to do in this important area, we are off to a good start. I recognize the effect scheduling can have on your daily lives, and I ask for your continued support while we work through the needed systems to resolve open issues. Regards, |
| Archive | asm03410049180001001.tif |
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