Clipper, Vol. 10, No. 3, March-April 1953

              Venezuelans Pick Beauty Queens
Picture on Page 2
VOL. 10 —No. 3
MARCH - APRIL T953
Suggestion Plan Has Record Month
Story on Page 5
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FLABBERGASTED by the impressive welcome given her when she became a United States citizen, pretty Patricia Jeanne Whelton, two years and eight months old, stares with mouth agape at the official greeting she received after her naturalization in Federal Court in Miami. With her are her parents, Mr. and Mrs. Willard C. Whelton. He is assistant station manager in Miami. (See story on Page 3.)
Standardization Studied At Miami Conferences
Means of developing- off-season travel and establishing a system-wide set of standards for equipment and accessories claimed the attention of high officials of the PAA System and its three divisions at a
series of meetings in Miami. <$>■
Sitting in with traffic, sales and service heads of the divisions at the various conferences — which began April 14 and continued through April 18 — were Vice President Alvin P. Adams of Washington, D. C.; John E. Muhlfeld, New. York, system sales manager; James W. Walker, Jr., WALKER New York, system passenger service supervisor, and John Ogilvie, New York, U.S. sales manager. -
Wilbur L. Morrison, executive vice president in charge of LAD, welcomed the conferees at the opening session.
Stimulating travel to the Orient, system-wide coordination in publicizing and obtaining group travel to world events, the interchange of sales techniques among divisions and sales incenitve programs were among the many topics discussed at the System Sales Coordinating Committee meetings, in which Muhlfeld and Ogilvie were joined by the three division traffic and sales managers — Mario Martinez, Latin American; Dhan Mukerji, Atlantic, and Herbert Milley, Pacific-Alaska.
The multitude of services Pan American offers its passengers came in for careful scrutiny by Adams, Walker and the three division passenger service managers — Charles E. Shoemaker,
Latin American; Kenneth Par-ratt, Atlantic, and Frank Hull, Pacific-Alaska.
Long discussions were held regarding the many complicating factors which face PAA in its aim to standardize as far as possible the innumerable items and accessories required by the airline’s passengers and personnel around the world.
Continued on page 7
On-Line Meetings Held To Spur LAD ’53 Plans
Roettgen Named To Head Miami Management Club
William C. Roettgen, distribution manager in the LAD advertising department, is the new president of the PAA Management Club in Miami, succeeding Robert S. Bush, LAD chief meteorologist.
Roettgen and the other officers for the 1953-54 club year were elected at the club’s April 2 meeting at the McAllister Hotel in Miami.
Other officers were William H. Kinnear, Jr., of maintenance, vice president; Kept Stratford, industrial relations, secretary, and Frederick J. (Jud) Hill, accounting, treasurer.
Elected to the three vacancies on the board of control were William Mabrey, maintenance; Elzian B. Bowers, industrial relations, and Ralph Dobbins, maintenance.
These new officers will be installed during a “Ladies’ Night” program at the Coral Gables Country Club at 7 p.m. May 7.
Roettgen and Kinnear step into their new posts after serving during the 1952-53 club year as vice president and secretary, respectively. For Bowers, Mabrey and Dobbins, posts on the board of control are a continuation of their long service to the club. Stratford and Hill are having their first crack at major posts of responsibility in the organization.
Capt. Oliver J. Studeman, LAD operations manager, presented the “Management Spotlight” report at the April meeting and outlined the equipment picture for the next year.
“The Miracle of Radio Relays,” a demonstration of electronic wizzardry presented by F. L. Thorpe of the Southern Bell Telephone Company, kept members on the edge of their seats as Thorpe did all kinds of electronic tricks for their benefit.
Principal speaker was Webb Burke of the Federal Bureau of Investigation office in Miami, who explained the work and responsibilities of the FBI.
Bush presented Awards of
Continued on page 8
CHARLES LARRABEE
. .. gets new sales post
Moore, Larrabee Transferred To New Assignments
Picture of Farewell Party for Moore on Page 6
Transfers affecting two key personnel in South America have been made by LAD.
Clarence E. Moore, special representative in Brazil since April 1, 1948, has left Rio de Janeiro to become senior representative in Montevideo.
Moore succeeds Charles Larrabee, who after 10 years in Montevideo has been assigned to an executive position in division sales headquarters in Miami.
Moore joined Pan American in November, 1929, in Havana, serving first in the traffic department there and later in San Juan, Rio, Buenos Aires and Maimi.
Even before his association with PAA, Moore was no stranger to Latin America, having spent several years in Mexico and some time
Continued on page 6
NEWLY ELECTED PRESIDENT of the PAA Management Club in Miami, William C. Roettgen (second from left), is congratulated by Robert S. Bush, retiring president. Other new officers in the picture are Frederick J, (Jud) Hill (left), treasurer; William H. Kinnear, Jr. (second from right), vice president, and Kent Stratford (right), secretary.
Field Executives Receive Program Enthusiastically
The campaign for sound economies and improved performance which he launched a few weeks ago in a “State of the Company” message has been taken into the field personally by LAD Manager Edwin Drescher for application at the local level.
In two meetings — at San Juan March 16 and 17 and at Port of Spain March 23 and 24 —Drescher outlined for senior representatives, district traffic and sales managers, station managers "and other on-line managerial personnel LAD plans and policies for effecting a more economical and efficient operation in 1953.
He is planning a third meeting, to be held in San Salvador, for Central American personnel.
In the meetings Drescher has gone in person to the on-line personnel to present his program for implementation. The ideas and suggestions presented were enthusiastically received, and an immediate improvement in operational procedures and economies has been noted.
Drescher followed up the stress he placed on division-wide “teamwork” as the means of accomplishing the 1953 goals by announcing that all LAD employes would be kept fully posted on “how goes the program” through progress reports which will be published each month in The Clipper.
Moving in on the division manager’s plea for economies, a group of department heads accompanying Drescher took the opportunity during the meetings to discuss and poipt up their respective functions. District traffic and sales managers discussed competitive fares and services, training plans, equipment and schedule recommendations and other related subjects with Mario Martinez, the division traffic and sales manager.
Ground Operations Manager Richard S. Mitchell and Superintendent of Stations Arthur S. Jlest conducted a forum for station managers, during which such subjects as airport controls, passenger dispatching, station appearance, baggage, mail and cargo handling
Continued on page 6
No Maintenance Delays Recorded For 2 Full Days
A goal rarely attained in big airline operation — a 24-hour period with no flight delay attributed to maintenance — was achieved March 4 in LAD—and repeated on March 10.
Clippers made 243 departures on the two days — from New York and Buenos Aires, Los Angeles and Panama, Miami and Caracas and points between.
Delays for all flights those days totaled only 20 hours and 15 minutes. Weather and traffic congestion accounted for most of the delays.