Classroom clipper, Vol. XVII, No. 5, June 1961

              June 1961
Published by Pan American Airways
Vol. XVIH, No. 5
Closed Circuit Television is Teaching Aid tor Stewardesses in Training
Pictures accompanying this article were taken in the mock-up, not an airplane. It isn’t possible with pictures or movies of the Clipper interiors to recognize that the shooting took place in the mock-up, if the photographer doesn’t want you to. The mock-ups were not built as movie sets, but lend themselves readily to that purpose, and the travelog motion pictures in Pan American’s “Wings over the World” series, and the newer “New Horizons” series have made liberal use of interiors taken in the training mock-up at Idlewild.
Even these pictures illustrating television instruction look realistic, and you have to look at the ceiling where the TV lights and cameras have been installed to see that it is not the actual airplane. On page C-2 there is an interior view showing the television screen.
In a Class session the instructor will work with one student in the galley area, and the other members of the class will observe from their seats in the passenger compartment.
The photo on page C-l shows instruction in making public address announcements. The photos on page C-2 illustrate meal service, which is perhaps the primary use of TV in stewardess instruction, although many phases can be taught with its help.
Introduction of the Jet Clippers on the ocean routes of Pan American has significantly changed the techniques of service aboard the aircraft.
Taking the Atlantic service, as an example, the aircraft now fly from New York to London in 63A hours, to Paris in 7, as compared with 11 or more hours in the pred-
Continued on page C-2
Instruction of stewards and stewardesses in the fine points of service aboard the Jet Clippers is facilitated by the use of closed circuit TV and techniques which have been developed by the teaching profession in the use of educational television.
The usefulness of TV in this application partakes of the advantages conceded to educational television, including, especially, that of giving each student a closeup of the operation or technique being taught, also, to an extent, those of widening the influence of a master teacher and getting more mileage out of expensive equipment.
Actually, what closed circuit television does for cabin attendant instruction is to put twenty students into a galley built to be operated by one of them, or at any rate, to give each of the twenty students the illusion, and most of the advantage, of looking over the shoulder of a stewardess-instructor as she operates, or instructs in the use of the galley equipment and prepares meals for a plane load of Clipper passengers.
Mock-up is Classroom
Stewardesses in training at International Airport (Idlewild) in New York City have many of their classes in a mock-up of the interior of a Jet Clipper, in which there is a complete galley, with all standard equipment, and a section of passenger accommodations, including passenger seats and a lounge. The equipment can be changed, as in the Jet Clippers themselves, and set up in the configuration of First Class President Special, or Economy Class Rainbow, or combinations, or other special configurations if desired. Thus the environment can be tailored to any type of service which is to be the subject of instruction.
It is the equivalent, for cabin attendant training, of the training simulators which provide basic indoctrination and training for flight officers.
Stewardess Sally Bounds poses for closed circuit TV and the still camera as stewardess-instructor Andrea Panaitop-olis observes from a seat in the lounge. In the passenger cabin are Stewardesses Janet Buckner and Barbara Thomas.
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