Pan Am clipper, Vol. 9, No. 3, March 1983

              March ’83
DELIGHTFUL DUBROVNIK. Sun, sea and spectacular scenery combine to make Dubrovnik—on Yugoslavia’s Dalmation coast — a lure attracting a growing number of vacationers from around the world. And believe it or not, the city enjoys 250-days-plus of sunshine per year. No market for bumber-shoots, here!
PICTURE POSTCARD. Nestled in a Japanese-style garden, Hyangwonjong Pavilion is a “must” see in Seoul. It is adjacent to the magnificent Kyonbok Palace.
Summer schedule adds seven cities to Pan Am system
Pan Am announced this month it will begin new passenger and cargo service to Zagreb, Dubrovnik, Seoul, Taipei, Milan, Brussels and Beirut beginning April 24.
The new service is part of Pan Am’s 1983 spring/summer schedule line-up which also includes: —Boeing 747 jumbo jets on all transatlantic flights.
—The resumption of the popular Flight 100, the morning 747 flight from New York to London.
—Increased frequency on the Los Angeles-Sydney nonstop—the longest nonstop offered by any airline and the fastest way to get to
Australia from California.
—Increased nonstops to Caribbean destinations and new jumbo jet service between New York and Bermuda.
Chairman Acker said the airline has carefully tailored its growing U.S. domestic route network to feed international flights.
He noted that during the peak 1983 spring/summer season, Pan Am will offer international services from 31 points in the United States —nine more than it offered a year ago.
“In addition, we are selectively expanding our overseas destina-
tions to provide passengers and shippers with convenient ‘beyond gateway’ service to several key new points,” Acker said. “Pan Am now can link more of the United States to more overseas locations than any other airline.”
With New York, Miami, Los Angeles and San Francisco serving as Pan Am’s major U.S. hubs, other U.S. cities linked to Pan Am international routes are:
Boston, Chicago, Cincinnati, Cleveland, Dallas/Ft. Worth, Detroit, Ft. Lauderdale/Hollywood, Fort Myers, Hartford/Springfield, Honolulu, Houston, Indianapolis,
Kansas City, Las Vegas, Minnea-polis/St. Paul, New Orleans, Newark, Oklahoma City, Orlando, Philadelphia, Pittsburgh, Sarasota, Seattle/Tacoma, Tampa/St. Petersburg, Tulsa, Washington and West Palm Beach.
Through its partnership with commuter airlines, Pan Am also provides connecting service from Austin, McAllen and San Antonio, Tex., and Buffalo, Ithaca, Rochester, Syracuse and Utica/Rome, N.Y.
Highlights of Pan Am’s transatlantic service include:
—Daily service to Yugoslavia,
five-days-a-week to Zagreb and twice weekly to Dubrovnik, from the U.S. via Frankfurt.
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WorldClub for travel agents makes debut
Add a new dimension to Pan Am’s highly successful WorldPass program. It’s WorldClub. And it zeroes in on some of the airline’s most important allies, travel agents.
Announced earlier this month, WorldClub offers travel agents rec-continued on page 7
Space face-to-face new teleconference set
April 17, 1983. No, it’s not a forgotten birthday or anniversary. It’s the date of the Second Pan Am Employees Satellite Teleconference. As employees and ESOP participants, it’s certainly a date to circle on our calendars.
At 1900 EST on that Sunday, Chairman Acker will speak—via Satellite Westar IV—with Pan Amers and their families in Honolulu, Houston, Los Angeles, San Francisco, Miami, Washington, and three locations in the New York area—Manhattan, Long Island and Suffern.
The Chairman’s address will include up-to-the-minute information regarding the company’s financial position and its summer marketing plans. Pan Am has the best product in the industry these days and Chairman Acker will detail how it got where it is. He’ll also discuss where we were in 1982, where we stand now and where we’re heading during the rest of 1983.
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ISLAND INTERLUDE. Chairman Acker discusses service improvements aboard the Boeing 747 with Hong Kong staffers (left to right) Anne Peng, Katherine Pang, Anna Lee and Teresa Ng. During his briefing sessions, over a two-day visit, the Chairman spoke to more than 85 percent of the Hong Kong staff.
Monthly ‘phone in’plan rings the bell
When Chairman Acker instituted the “800 Line” program on Jan. 12, the phone literally “rang off the hook.” Pan Amers from all over the U.S. called headquarters (through Jan. 28) to speak to corporate officers and other key officials, voice their opinions and offer their suggestions for aiding and abetting Pan Am’s return to profitability.
It was all an integral part of the company’s stepped up employee communications effort, a plan specifically designed and implemented to enable top management and personnel to better comprehend the current situation at Pan Am and share their ideas and experience for the benefit of the airline.
The approach proved so successful, and the response was so overwhelming, that it’s now being repeated.
From now on, on the third Thursday of every month, domestic U.S. employees may speak directly to top company officials.
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