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Anti-Drug Program Details page 3
Sales, Marketing, Reorganized For Increased Efficiency
Declining revenues in 1989, most of it tied to the terrorist bombing of Clipper 103 last December, has prompted an aggressive reorganization in the sales and marketing departments, designed to create new revenue opportunities on all fronts. The reorganization involves the reorganization of some departments and the shifting of several key senior executives into new roles, according to Peter McHugh, Senior Vice President Marketing and Jerry Murphy, Vice President and General Sales Manager.
As part of the reorganization, John Lewis, a 25 year veteran in airline planning and operations, joins Pan Am as Vice President Airline Planning. He joins Pan Am from British Airways. Lewis was also former Vice President Scheduling at TWA. Joining Lewis in the Pan Am Building is Chris Frankel who will become Managing Director Schedule Planning. Frankel will relocate back to New York from London where he has working with the Atlantic Division marketing headquarters staff.
Tim Brier, formerly Vice President Marketing and Product Planning, has been named Vice President Revenue Management. Brier’s former responsibilities will be assumed by other departments within the marketing organization.
In recognition of the vital role of Reservations plays in the sales function of Pan Am, Bill Garner has been promoted from System Director to Managing Director Reservations Sales and Services. He will continue to report directly to Peter McHugh.
•J.
Why is This Employee Smiling?
Because he works in Revenue Accounting. Harvey Odze, who celebrates his 30th anniversary with Pan Am on December 16th, has spent the last 25 years in the Credit and Collection department in Rockleigh, collecting consumer and commercial receivables. He currently directs his job activities in the area of U.S. Travel Agent and debit memos. Harvey thoroughly enjoys his job, and it shows! Read about the Revenue Accounting department featured in a story found on page 6.
wmmMmmmÊÊÊÊÊimm
VOL 15 NO 10
CLIPPER
DECEMBER 1989— JANUARY 1990
Within the sales organization, John Jackson has been promoted from General Sales Manager-Latin America to General Sales Manager-Atlantic Division and will be based in London. Dwight Hendrickson moves from the headquarters sales staff to General Sales Manager-Latin America. John Ruzich has been promoted to General Sales Manager-U. S. Don McCulloch assumes new responsibilities as General Manager for Sales Planning. All will report directly to Jerry Murphy.
In the Atlantic Division, John Jackson has named Sig Ruffert Regional Sales Director for Eastern Europe. Other changes are pending as Murphy’s organization sets its sights on maximizing every revenue opportunity.
“There is no question that we have a serious revenue problem that must be addressed immediately, ” said Murphy. “It is resolvable if we approach it with the proper mix of planning, scheduling and selling—selling the customer continued on page 7
Pan Am Express Plans Florida Expansion
40 British Aerospace Jetstreams on Order
Pan Am Express will expand into five intra-Florida markets in the spring of 1990, providing new regional feeder services to Pan Am’s expanding Miami hub from Key West, Sarasota, Melbourne, West Palm Beach and Fort Myers. In connection with the expansion, Pan Am Express has signed a letter of intent to acquire a fleet of 40 new Jetstream turboprop aircraft from British Aerospace. Formal announcement of the expansion and the aircraft order came at a November 21st news conference in Miami, held by Chairman Tom Plaskett and Pan Am Express President Bill Lange. The first of the aircraft, the Jetstream 31, is scheduled for delivery next spring.
The first-ever Florida service to be offered by Pan Am Express will include 25 daily roundtrip flights, all operated into Miami: five daily roundtrips from Key West, six from Sarasota, six from Fort Myers, five from West Palm Beach and three from Melbourne. Additional Florida services are anticipated later in 1990.
The Express flights will connect with Pan American World Airways’ Miami departures, which, as of December 15, now total 66 daily, including 42 flights to other U.S. cities and 24 to international destinations in Europe, Latin America and the Caribbean. The additional 25 Pan Am Express departures increases the daily operations of the two Pan Am Corporation
subsidiaries in Miami to 91.
“We are enthusiastic about our growth in Florida and are fully committed to further building our already extensive operation in Miami, ” Plaskett said.
“With the growing popularity of Florida as a destination for Europeans and North and South Americans alike, we are confident that the demand for increased capacity provides an advantageous time for Pan Am Express to enter Florida, ” he said. In addition to the 19-seat Jetstream 31 aircraft, the Pan Am Express order also includes the larger, 29-seat Jetstream 41. The total aircraft package is valued at $210 million, with 10 Jetstream 31s to be delivered in 1990, and 10 Jetstream 41s to be delivered in 1993. In addition, Pan Am Express has options on a further 10 of each aircraft type.
“It is our intention to provide these new Florida markets with the finest and most convenient service available, by offering the most comfortable, advanced regional aircraft on the market today, ” Plaskett said.
The Jetstream 31 is currently the largest selling regional airliner in its class, with a pressurized cabin and stand-up headroom. More than 250 of the aircraft are in service by 37 operators worldwide. Over 200 of those are in service in North America, continued on page 5
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Object Description
Description
| Title | Page 1 |
| Object ID | asm0341005586 |
| Digital ID | asm03410055860001001 |
| Full Text |
Anti-Drug Program Details page 3
Sales, Marketing, Reorganized For Increased Efficiency
Declining revenues in 1989, most of it tied to the terrorist bombing of Clipper 103 last December, has prompted an aggressive reorganization in the sales and marketing departments, designed to create new revenue opportunities on all fronts. The reorganization involves the reorganization of some departments and the shifting of several key senior executives into new roles, according to Peter McHugh, Senior Vice President Marketing and Jerry Murphy, Vice President and General Sales Manager.
As part of the reorganization, John Lewis, a 25 year veteran in airline planning and operations, joins Pan Am as Vice President Airline Planning. He joins Pan Am from British Airways. Lewis was also former Vice President Scheduling at TWA. Joining Lewis in the Pan Am Building is Chris Frankel who will become Managing Director Schedule Planning. Frankel will relocate back to New York from London where he has working with the Atlantic Division marketing headquarters staff.
Tim Brier, formerly Vice President Marketing and Product Planning, has been named Vice President Revenue Management. Brier’s former responsibilities will be assumed by other departments within the marketing organization.
In recognition of the vital role of Reservations plays in the sales function of Pan Am, Bill Garner has been promoted from System Director to Managing Director Reservations Sales and Services. He will continue to report directly to Peter McHugh.
•J.
Why is This Employee Smiling?
Because he works in Revenue Accounting. Harvey Odze, who celebrates his 30th anniversary with Pan Am on December 16th, has spent the last 25 years in the Credit and Collection department in Rockleigh, collecting consumer and commercial receivables. He currently directs his job activities in the area of U.S. Travel Agent and debit memos. Harvey thoroughly enjoys his job, and it shows! Read about the Revenue Accounting department featured in a story found on page 6.
wmmMmmmÊÊÊÊÊimm
VOL 15 NO 10
CLIPPER
DECEMBER 1989— JANUARY 1990
Within the sales organization, John Jackson has been promoted from General Sales Manager-Latin America to General Sales Manager-Atlantic Division and will be based in London. Dwight Hendrickson moves from the headquarters sales staff to General Sales Manager-Latin America. John Ruzich has been promoted to General Sales Manager-U. S. Don McCulloch assumes new responsibilities as General Manager for Sales Planning. All will report directly to Jerry Murphy.
In the Atlantic Division, John Jackson has named Sig Ruffert Regional Sales Director for Eastern Europe. Other changes are pending as Murphy’s organization sets its sights on maximizing every revenue opportunity.
“There is no question that we have a serious revenue problem that must be addressed immediately, ” said Murphy. “It is resolvable if we approach it with the proper mix of planning, scheduling and selling—selling the customer continued on page 7
Pan Am Express Plans Florida Expansion
40 British Aerospace Jetstreams on Order
Pan Am Express will expand into five intra-Florida markets in the spring of 1990, providing new regional feeder services to Pan Am’s expanding Miami hub from Key West, Sarasota, Melbourne, West Palm Beach and Fort Myers. In connection with the expansion, Pan Am Express has signed a letter of intent to acquire a fleet of 40 new Jetstream turboprop aircraft from British Aerospace. Formal announcement of the expansion and the aircraft order came at a November 21st news conference in Miami, held by Chairman Tom Plaskett and Pan Am Express President Bill Lange. The first of the aircraft, the Jetstream 31, is scheduled for delivery next spring.
The first-ever Florida service to be offered by Pan Am Express will include 25 daily roundtrip flights, all operated into Miami: five daily roundtrips from Key West, six from Sarasota, six from Fort Myers, five from West Palm Beach and three from Melbourne. Additional Florida services are anticipated later in 1990.
The Express flights will connect with Pan American World Airways’ Miami departures, which, as of December 15, now total 66 daily, including 42 flights to other U.S. cities and 24 to international destinations in Europe, Latin America and the Caribbean. The additional 25 Pan Am Express departures increases the daily operations of the two Pan Am Corporation
subsidiaries in Miami to 91.
“We are enthusiastic about our growth in Florida and are fully committed to further building our already extensive operation in Miami, ” Plaskett said.
“With the growing popularity of Florida as a destination for Europeans and North and South Americans alike, we are confident that the demand for increased capacity provides an advantageous time for Pan Am Express to enter Florida, ” he said. In addition to the 19-seat Jetstream 31 aircraft, the Pan Am Express order also includes the larger, 29-seat Jetstream 41. The total aircraft package is valued at $210 million, with 10 Jetstream 31s to be delivered in 1990, and 10 Jetstream 41s to be delivered in 1993. In addition, Pan Am Express has options on a further 10 of each aircraft type.
“It is our intention to provide these new Florida markets with the finest and most convenient service available, by offering the most comfortable, advanced regional aircraft on the market today, ” Plaskett said.
The Jetstream 31 is currently the largest selling regional airliner in its class, with a pressurized cabin and stand-up headroom. More than 250 of the aircraft are in service by 37 operators worldwide. Over 200 of those are in service in North America, continued on page 5
AAA2yyiesiAadidcy'yreeti/ys*to-aAAofioarAAan* dAm*, Adan* ^{en*dAiuttA&and(¡Sem* dAm* &tyress* imydoyees aroanzA die* worAdf AdAetAieryoa* are* ceAeAraiay (jAnstmas*,
A/Aa/addaAi or ¿Aie* Aiyinw/yofitAie* nraryea/; nay die* /pófj AoAieAcy*seasoyfindyoaand yoarficimzAy* in* de* Aiest*ofiAeaAtA* andyoyfidsyirits* andAooA/nyfiorwanAto AfJjO.
AAAiere*is*no question*dart* /póflaazs* die* most* distresstnyyear in* dieAiistoryofiAdan* dAm*. j(eite*in* /p6\9, tae^ were* aAAAooAinyfioraazrdto- ¿9 <9*? and a*y/an* in*yAace* ter Anzi Ad on* dte*ynyress* weAuidmade* in /p<9<9. Q/ecemAier 2 /st dia/yedaJldazi. ATAie se/ise/ess* AnzmAiiny of AjAyyer /OS cost* as* dearAy ¿AirouyAun/t die*ne*Ti tweAoemontAis*. AèeyonzAdie* inca/cidaAd&yrice* in*yrecienzs* Ataman* Aires, die terrorist* AvmAi/y Am/ us* somecvAere* in ¿Aie* vicinity*ofi$ /SO mdAion in* revenues* andmdAions* more in addedcostsfiAr security/ personnelandadditionaAyroced/zraAreyzirements*.
^{AtAioiyA ¿Ate* Awndnnyof AAA/yyer /0< 9 deinzstated.rzs* in/ one* any, it stzeyydienedus- in/ anotAier dA/uAdazistre/yd mzzru/esteditsefiin* aAAofius* in/ /fj<9fj. Adi* is*, ye/Acfis*, w/iaiyot as* ¿AirotyAi ¿Aus* nuist dfificidiyear ice oar Aastory*. AA7ie* emydoyees* ofiAAauc dAm* went jAArrward, ioidi ¿Aie* resources* ¿AieyAiad—mzzcAcofitAiat Ase/ny/jersonaAinner resources*— anddeAirzeredayafirrmance* and a* service*yrvduct to oar ciistermers*tAiat demonstrated ¿Aie* true* inner strenydofitAus/cermyany* andits* emydeyees*.
dor a* numAierofimontAis*, manyrfioar customers* tooA* tAeir Anzsiness* eAseazAere*. Adora* uricAe variety* ofireasons*, most*ofitAiemAieyondoar controA, ¿AefiAyisyyaAdio raised concerns* aAnzui security*. .di wasfirastratiny, to- Ae* sure*, to see* our Anesiness* danncAAe* wAiiAe we* Anear tAiai no dAzzn* dAm* emyAcyee* wasrefironsiAAefirr /Aie ¿rcyedy*in*j(ocAierAne*. Ade* mere* victimized not onAy* ¿AirouyA ¿Are* Aoss*ofiour emyAoyees Aat* cdso d/roryAi* die Aossofi yaAAic confidence* in* ouryroduct.
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| Archive | asm03410055860001001.tif |
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