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|J||
These fleet servicemen are on their way at Patisadoes Airport. Pitching in as sun
no one leaves here late
Kingston—They’re setting a new Pan Am on-time departure record here at least four times a day.
By 1230 April 7, the Pan Am team at Palisadoes Airport had dispatched 371 Clippers on time without a miss. The last tardy departure was Jan. 31, when the board of directors left three minutes late.
The previous best station on-time performance ended at the 224 departure mark last year in Miami, according to airline officials.
More and more eyes are turning toward the historical event unfolding in this capital city on Jamaica’s south coast, but the people here are the last ones to boast about it—right now at least.
“Actually we weren’t going to do any shouting until we hit 500,” says Airport Services Director Arnold Swanson.
But Kingston’s performance is difficult to keep secret. With all of the pleased passengers, shippers and incredulous pilots flying out of here.
And with the scoreboard in Pan Am’s airport office toting up each on-time departure as another 707 lifts off on the nose.
It has been happening four times a day during the week, six times on Saturdays and five times on Sundays, on the average, for 2Vi months now.
At this rate, the 500th on-time departure should come around May 7. Shortly afterward, cheers of jubilation will resound from the Blue Mountains towering above ASD Swanson’s home.
“If we hit 500 I’m going to give the guys [and girls] a champagne party,” he says.
A chat with the Pan Am people here leaves little doubt they’ll be sipping champagne together in May.
“This is a big number up here,” says Operations
Supervisor Andrew Brown, nodding toward the tote board. “I’d hate to see the number go down.”
Load Controller Ivan Wan thinks the station’s string of on-time departures is “good for company morale.” He realistically allows that “a lot of things could contribute to a delay.” For example, “one irate passenger you may have to take off the plane.”
Passenger Service Supervisor Christine Thomas remembers that the station tried to achieve a string of on-time departures in the past, and failed. “The spirit wasn’t there,” she said.
It is now.
no longer nice
“We understand why these flights must leave on time,” Mrs. Thomas says. “Just watch a delay and see the reaction of a customer who was nice at check-in. It gives us satisfaction to give on-time service. It keeps the extra pennies coming in. Those pennies will count.” And the goal of 500 on-time departures? “That keeps us going. There’s pride in working at a station where you set a record.”
“The main point is that we have got to help each other,” says Cargo Clerk Derrick Winston. “If a chap’s out for lunch, I’m not going to sit here and say ‘this is his job and I’m not going to help.’ ”
“It’s great to hear from the boss that you’re doing a good job. The chaps at other airlines ask how we manage to do it.”
Bringing it down to basics, Mr. Winston said, “Mainly I believe that if you have a job to do [you should do it.]”
please turn to page 4
plenty of room for improving on complaint mark
Twenty of 27 U.S. scheduled airlines averaged fewer complaints from passengers and shippers in February than Pan Am, according to Civil Aeronautics Board statistics.
Six carriers did worse on the basis of complaints per 100,000 enplanements in February. Complaint averages in February ranged from zero to almost 14 complaints per 100,000 enplanements.
The Pan Am mark in February was 6.67. Of the major carriers, only TWA had a poorer average— 7.21.
Boasting too few complaints to average out to even one complaint per 100,000 enplanements are Alaska Airlines and Aloha Airlines. Delta is next with 1.87. Rounding off the ten best are United 2.45, Western and Continental 3.02, Frontier 3.03, Hawaiian 3.48, Mohawk 3.57, American 3.73 and North Central 3.96.
please turn to page 5
fewer dollars lost
Pan Am lost $2.28 million less in February this year than the airline lost in February 1970.
The net loss for February is $7.7 million, or 22 cents a share. This compares with a net loss of $9.98 million, or 29 cents a share a year ago.
Net loss for the first two months of 1971 was $16.39 million, or 46 cents a share, compared with a loss of $16.84 million, or 48 cents a share, for the same period last year.
< Total operating revenues for February were $80.3
please turn to page 3
Object Description
Description
| Title | Page 1 |
| Object ID | asm0341005386 |
| Digital ID | asm03410053860001001 |
| Full Text | |J|| These fleet servicemen are on their way at Patisadoes Airport. Pitching in as sun no one leaves here late Kingston—They’re setting a new Pan Am on-time departure record here at least four times a day. By 1230 April 7, the Pan Am team at Palisadoes Airport had dispatched 371 Clippers on time without a miss. The last tardy departure was Jan. 31, when the board of directors left three minutes late. The previous best station on-time performance ended at the 224 departure mark last year in Miami, according to airline officials. More and more eyes are turning toward the historical event unfolding in this capital city on Jamaica’s south coast, but the people here are the last ones to boast about it—right now at least. “Actually we weren’t going to do any shouting until we hit 500,” says Airport Services Director Arnold Swanson. But Kingston’s performance is difficult to keep secret. With all of the pleased passengers, shippers and incredulous pilots flying out of here. And with the scoreboard in Pan Am’s airport office toting up each on-time departure as another 707 lifts off on the nose. It has been happening four times a day during the week, six times on Saturdays and five times on Sundays, on the average, for 2Vi months now. At this rate, the 500th on-time departure should come around May 7. Shortly afterward, cheers of jubilation will resound from the Blue Mountains towering above ASD Swanson’s home. “If we hit 500 I’m going to give the guys [and girls] a champagne party,” he says. A chat with the Pan Am people here leaves little doubt they’ll be sipping champagne together in May. “This is a big number up here,” says Operations Supervisor Andrew Brown, nodding toward the tote board. “I’d hate to see the number go down.” Load Controller Ivan Wan thinks the station’s string of on-time departures is “good for company morale.” He realistically allows that “a lot of things could contribute to a delay.” For example, “one irate passenger you may have to take off the plane.” Passenger Service Supervisor Christine Thomas remembers that the station tried to achieve a string of on-time departures in the past, and failed. “The spirit wasn’t there,” she said. It is now. no longer nice “We understand why these flights must leave on time,” Mrs. Thomas says. “Just watch a delay and see the reaction of a customer who was nice at check-in. It gives us satisfaction to give on-time service. It keeps the extra pennies coming in. Those pennies will count.” And the goal of 500 on-time departures? “That keeps us going. There’s pride in working at a station where you set a record.” “The main point is that we have got to help each other,” says Cargo Clerk Derrick Winston. “If a chap’s out for lunch, I’m not going to sit here and say ‘this is his job and I’m not going to help.’ ” “It’s great to hear from the boss that you’re doing a good job. The chaps at other airlines ask how we manage to do it.” Bringing it down to basics, Mr. Winston said, “Mainly I believe that if you have a job to do [you should do it.]” please turn to page 4 plenty of room for improving on complaint mark Twenty of 27 U.S. scheduled airlines averaged fewer complaints from passengers and shippers in February than Pan Am, according to Civil Aeronautics Board statistics. Six carriers did worse on the basis of complaints per 100,000 enplanements in February. Complaint averages in February ranged from zero to almost 14 complaints per 100,000 enplanements. The Pan Am mark in February was 6.67. Of the major carriers, only TWA had a poorer average— 7.21. Boasting too few complaints to average out to even one complaint per 100,000 enplanements are Alaska Airlines and Aloha Airlines. Delta is next with 1.87. Rounding off the ten best are United 2.45, Western and Continental 3.02, Frontier 3.03, Hawaiian 3.48, Mohawk 3.57, American 3.73 and North Central 3.96. please turn to page 5 fewer dollars lost Pan Am lost $2.28 million less in February this year than the airline lost in February 1970. The net loss for February is $7.7 million, or 22 cents a share. This compares with a net loss of $9.98 million, or 29 cents a share a year ago. Net loss for the first two months of 1971 was $16.39 million, or 46 cents a share, compared with a loss of $16.84 million, or 48 cents a share, for the same period last year. < Total operating revenues for February were $80.3 please turn to page 3 |
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