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R E A D
A
R
O
U
N
D
T H E
W
O
R
L
D
VOLUME 24
DECEMBER 1, 1965
No. 13
Passenger, Cargo Records Are Set
Pan Am erican flew 834 million revenue passenger-miles sys temwide fo r the month of October, 1965. This is an increase of 10.4 per cent over October, 1964, when 755 million revenue passen ger-miles were flown. Cargo ton-miles flown systemwide in October, 1965, aggregated 41,870,000. This represented a gain of 47.2 per cent over the same month last year when 28,436 ton-miles were flown. Willis G. Lipscomb, Senior Vice President, Traffic and Sales, said th a t passenger traffic was a t an all-time high for the month of October including a 17.9 per cent gain for the A tlantic and a 12.5 per cent increase fo r L atin America. The cargo ton-mile total for October was again the highest in Pan Am’s history and the year-to-date total is 58.7 ahead of the same period in 1964.
ERNEST BIRCH, Passenger Sales Rep., Birmingham, England.1 ABDULLAH SUNGURLU, Res. and Ticket Office Supervisor, Ankara DSO. PATRICIA JENNINGS, Sales Representative, Denver. MARGARET MCCARTHY, telephone switchboard operator, Hangar 14, JFK. ERLING TH0RGALSEN, Commercial Sales Rep. Boston DSO.
Five Coemps Receive First Customer Service Awards
The first five coemp winners of the new Pan American Customer Service Awards plan have been selected from 15 finalists, chosen after long deliberation by the Awards Com mittee from more than 400 individual commendations. The five winners, each of whom will receive a $250 cash prize and a special plaque, are:
P atricia Jennings, Sales Repre sentative, D enver; M argaret Mc Carthy, telephone switchboard operator, JF K ; E rn est Birch, Passenger Sales Representative, Birm ingham , E n g lan d ; Abdul lah Sungurlu, Reservations and Ticket Office Supervisor, DSO Ankara, Turkey; E rling Thorgalsen, Commercial S&les Repre sentative, Boston DSO. These first aw ards covered the period from July 1 through Sep tem ber 30. The w inners were selected by a committee consisting of Pan A m e ric a n ’s P r e s id e n t; S en io r Vice President, Traffic and S ales; Senior Vice President, Opera tions; and the Vice P resident in charge of Industrial Relations. The Customer Service Awards Plan was established on July 1 to give special recognition to those Pan Am coemps stationed throughout the world, regardless of w hat job they are in, who have rendered outstanding service to customers. Any P an Am coemp is eligible for nom ination for these m onth ly awards. And any coemp may subm it a nom ination for any other employe. The Awards Com m ittee will base its decision on these nom inations or letters or reports from customers or coemp’s supervisors or other co emps, commending a particular
'Feathering7 Problem Brings Owl to Hangar
JF K — If you w ere a wise little barn Owl who’d been blow off course and was forced to land a t JF K for re st and refueling, where would you head fo r? C orrect—rig h t fo r a P an Am hangar. T h at’s exactly w hat “H ootie” th e b arn owl did. He skidded to a landing, tw isted his head in an alm ost complete circle, as owls are w ont to do, and hopped into the engine com partm ent of an abandoned tra c to r n ea r H a n g ar 16. T here he was spied by P an Am’s F leet Servicem an L arry Judd, who, a fte r doing a double take, double tim ed it to phone Pubrel th e news. Q uicker th a n you can say “W hoo?” P aul F riend, ace cameraman, sped to the scene w here “H ootie,” w ithout blink ing an eye, posed fo r pictures. Then he swooped over a fence and came to re st in the area of an adjoining h a n g a r w here mail clerks bagged him in a m ail sack and presented him to Friend. P aul bro u g h t him to the P ubrel office in the Term inal building and deposited him on th e desk of Tom H octor who allowed he’d take him to his home in the more or less bucolic fastnesses of New Rochelle. As tim id office secretaries and bolder employees sought to get a glim pse of “H ootie” in confinement, the la tte r decided to make a break fo r freedom . He darted out of the sack and came to rest, of all places, on a dictionary in the office of P ress Relations M anager Dave Baxley. Aid was summoned in the person of Cliff Ryan, S uperin tendent, Allied M aintenance, who arrived w ith his hands encased in heavy gloves. A fte r several passes he retrieved the relu ctan t “H ootie.” B ut “H ootie” regained his freedom , albeit in posh W est chester County. On th e advice of the local H um ane Society, Hoctor and his wife, Jeanne, released him one evening a t dusk because “H ootie” is a fly-by-night and sleeps by day. So ends the saga of an owl who is older and much wiser.
New Navigational Aids Give Pinpoint Accuracy
JF K — A P an A m erican DC-8 je t C lipper recently com pleted w ith g re a t accuracy th e first commercial, autom atically guided and navigated flights across th e A tlantic Ocean inde pendent of any ground-based navigational aids. One of these, a Lisbon-to-New York p assen g er flight, arrived a t John F. Kennedy a fte r 7.3 hours w ith a final navigational variatio n of only 1.4 miles N orth and 0.3 miles W est— a v ariatio n so slig h t it did not affect th e a irc ra f t’s estim ated a rriv a l tim e a t Kennedy. This P an A m erican flight was one of a series of 55 reg u larly scheduled E a st and W estbound tran s-A tlan tic flights em ploying a L itton In e rtia l N avigation System and a Bendix N avi gation Computer, w hich are coupled to a S perry A utom atic Pilot. These recent, histo ric flights rep resen t the latest advances in a three-year-old cooperative research effort between P an Am and the F ed eral A viation Agency’s E n ro u te N avigation Section of the Systems R esearch and Development Service in evaluating this type of sophisticated and highly accu rate in ertial navigation system . Since the FA A -Pan Am in ertial navigation flight-test evalu ations began in 1963, P an Am DC-8 je t C lippers have flown more th an 100 reg u larly scheduled tran s-A tla n tic crossings. Of the m ost recent eleven E astbound and ten W estbound, “P hase Two” evaluation flights of the in ertial n av ig ato r and com puter coupled to an A uto-Pilot, all b u t one was well w ithin plus or m inus 20 miles of cross trac k o r plus or m inus 25 miles along track, the lim its set by FAA as being w ithin the norm al e rro r of conven tional a irc ra ft navigational m eans. One flight exceeded th e lim its by fo u r miles, a m inor excursion considering th e buffer zones used fo r ATC separation. The Litton-Bendix in ertial nav ig ato r is designed to be used by the pilot in the cockpit. W hile resu lts of these tests are still being carefu lly studied by FAA and P an Am navigation experts, prelim inary evaluation of th e first 20 percen t of the program su b stan tiates the coming of age of in ertial navigation in com m ercial J e t a irc ra ft. It also suggests *a whole new stan d ard of worldwide aerial navigation w ith obvious and sw eeping SuperSonic J e t T ra n sp o rt im plications.
(Continued on Page 5)
Cuban Airlift Set For Dec. 1
P an Am’s m ercy a irlift is ready to bring from 2,000 to 4,500 refugees out of Cuba be tw een D ecem ber 1 and C hrist mas Eve, com pany officials con firmed on Nov. 19 follow ing a U.S. State D epartm ent announce ment. Six weekly flights are planned between Miami and V aradero, Cuba, and additional service may be scheduled. DC-7C Clip pers, w ith 99 seats, will fly the 57-minute, 202-mile flight to and from the once-popular Cuban beach resort. P an Am suspended re g u la r service between the countries in October, 1962.
(Continued on Page 11)
MEBMailout Attracts Customers Even Before It Gets Printed!
M ELBOURNE— The object of p rep arin g d irect m ail pieces is to get passengers, and th e theory is th a t the b e tte r the m ailout and the m ore you circu late the more passengers you get. Anne Wilton, Melbourne, A u stralia’s representative of the New H orizons Club, however, proved th a t circu latio n is not always the answer. Recently she produced a New Horizons Club letter addressed to the female members in her area and sent it out to the printers. T he.first call she got as a result was from the p rin ter who booked himself, his wife and four children to F iji and re tu rn for the school holidays. A n et re tu rn to P an A m erican of more th an five to one; before the letter even reached the New Horizon Club members!
JFK—Wise is the owl who takes refuge in a Pan Am Hangar at Kennedy Airport. “Hootie” later was tempo rarily adopted by Pubrel Rep Tom Hoctor, who released him in the wilds of New Rochelle.
Object Description
Description
| Title | Page 1 |
| Object ID | asm0341005251 |
| Digital ID | asm03410052510001001 |
| Full Text | R E A D A R O U N D T H E W O R L D VOLUME 24 DECEMBER 1, 1965 No. 13 Passenger, Cargo Records Are Set Pan Am erican flew 834 million revenue passenger-miles sys temwide fo r the month of October, 1965. This is an increase of 10.4 per cent over October, 1964, when 755 million revenue passen ger-miles were flown. Cargo ton-miles flown systemwide in October, 1965, aggregated 41,870,000. This represented a gain of 47.2 per cent over the same month last year when 28,436 ton-miles were flown. Willis G. Lipscomb, Senior Vice President, Traffic and Sales, said th a t passenger traffic was a t an all-time high for the month of October including a 17.9 per cent gain for the A tlantic and a 12.5 per cent increase fo r L atin America. The cargo ton-mile total for October was again the highest in Pan Am’s history and the year-to-date total is 58.7 ahead of the same period in 1964. ERNEST BIRCH, Passenger Sales Rep., Birmingham, England.1 ABDULLAH SUNGURLU, Res. and Ticket Office Supervisor, Ankara DSO. PATRICIA JENNINGS, Sales Representative, Denver. MARGARET MCCARTHY, telephone switchboard operator, Hangar 14, JFK. ERLING TH0RGALSEN, Commercial Sales Rep. Boston DSO. Five Coemps Receive First Customer Service Awards The first five coemp winners of the new Pan American Customer Service Awards plan have been selected from 15 finalists, chosen after long deliberation by the Awards Com mittee from more than 400 individual commendations. The five winners, each of whom will receive a $250 cash prize and a special plaque, are: P atricia Jennings, Sales Repre sentative, D enver; M argaret Mc Carthy, telephone switchboard operator, JF K ; E rn est Birch, Passenger Sales Representative, Birm ingham , E n g lan d ; Abdul lah Sungurlu, Reservations and Ticket Office Supervisor, DSO Ankara, Turkey; E rling Thorgalsen, Commercial S&les Repre sentative, Boston DSO. These first aw ards covered the period from July 1 through Sep tem ber 30. The w inners were selected by a committee consisting of Pan A m e ric a n ’s P r e s id e n t; S en io r Vice President, Traffic and S ales; Senior Vice President, Opera tions; and the Vice P resident in charge of Industrial Relations. The Customer Service Awards Plan was established on July 1 to give special recognition to those Pan Am coemps stationed throughout the world, regardless of w hat job they are in, who have rendered outstanding service to customers. Any P an Am coemp is eligible for nom ination for these m onth ly awards. And any coemp may subm it a nom ination for any other employe. The Awards Com m ittee will base its decision on these nom inations or letters or reports from customers or coemp’s supervisors or other co emps, commending a particular 'Feathering7 Problem Brings Owl to Hangar JF K — If you w ere a wise little barn Owl who’d been blow off course and was forced to land a t JF K for re st and refueling, where would you head fo r? C orrect—rig h t fo r a P an Am hangar. T h at’s exactly w hat “H ootie” th e b arn owl did. He skidded to a landing, tw isted his head in an alm ost complete circle, as owls are w ont to do, and hopped into the engine com partm ent of an abandoned tra c to r n ea r H a n g ar 16. T here he was spied by P an Am’s F leet Servicem an L arry Judd, who, a fte r doing a double take, double tim ed it to phone Pubrel th e news. Q uicker th a n you can say “W hoo?” P aul F riend, ace cameraman, sped to the scene w here “H ootie,” w ithout blink ing an eye, posed fo r pictures. Then he swooped over a fence and came to re st in the area of an adjoining h a n g a r w here mail clerks bagged him in a m ail sack and presented him to Friend. P aul bro u g h t him to the P ubrel office in the Term inal building and deposited him on th e desk of Tom H octor who allowed he’d take him to his home in the more or less bucolic fastnesses of New Rochelle. As tim id office secretaries and bolder employees sought to get a glim pse of “H ootie” in confinement, the la tte r decided to make a break fo r freedom . He darted out of the sack and came to rest, of all places, on a dictionary in the office of P ress Relations M anager Dave Baxley. Aid was summoned in the person of Cliff Ryan, S uperin tendent, Allied M aintenance, who arrived w ith his hands encased in heavy gloves. A fte r several passes he retrieved the relu ctan t “H ootie.” B ut “H ootie” regained his freedom , albeit in posh W est chester County. On th e advice of the local H um ane Society, Hoctor and his wife, Jeanne, released him one evening a t dusk because “H ootie” is a fly-by-night and sleeps by day. So ends the saga of an owl who is older and much wiser. New Navigational Aids Give Pinpoint Accuracy JF K — A P an A m erican DC-8 je t C lipper recently com pleted w ith g re a t accuracy th e first commercial, autom atically guided and navigated flights across th e A tlantic Ocean inde pendent of any ground-based navigational aids. One of these, a Lisbon-to-New York p assen g er flight, arrived a t John F. Kennedy a fte r 7.3 hours w ith a final navigational variatio n of only 1.4 miles N orth and 0.3 miles W est— a v ariatio n so slig h t it did not affect th e a irc ra f t’s estim ated a rriv a l tim e a t Kennedy. This P an A m erican flight was one of a series of 55 reg u larly scheduled E a st and W estbound tran s-A tlan tic flights em ploying a L itton In e rtia l N avigation System and a Bendix N avi gation Computer, w hich are coupled to a S perry A utom atic Pilot. These recent, histo ric flights rep resen t the latest advances in a three-year-old cooperative research effort between P an Am and the F ed eral A viation Agency’s E n ro u te N avigation Section of the Systems R esearch and Development Service in evaluating this type of sophisticated and highly accu rate in ertial navigation system . Since the FA A -Pan Am in ertial navigation flight-test evalu ations began in 1963, P an Am DC-8 je t C lippers have flown more th an 100 reg u larly scheduled tran s-A tla n tic crossings. Of the m ost recent eleven E astbound and ten W estbound, “P hase Two” evaluation flights of the in ertial n av ig ato r and com puter coupled to an A uto-Pilot, all b u t one was well w ithin plus or m inus 20 miles of cross trac k o r plus or m inus 25 miles along track, the lim its set by FAA as being w ithin the norm al e rro r of conven tional a irc ra ft navigational m eans. One flight exceeded th e lim its by fo u r miles, a m inor excursion considering th e buffer zones used fo r ATC separation. The Litton-Bendix in ertial nav ig ato r is designed to be used by the pilot in the cockpit. W hile resu lts of these tests are still being carefu lly studied by FAA and P an Am navigation experts, prelim inary evaluation of th e first 20 percen t of the program su b stan tiates the coming of age of in ertial navigation in com m ercial J e t a irc ra ft. It also suggests *a whole new stan d ard of worldwide aerial navigation w ith obvious and sw eeping SuperSonic J e t T ra n sp o rt im plications. (Continued on Page 5) Cuban Airlift Set For Dec. 1 P an Am’s m ercy a irlift is ready to bring from 2,000 to 4,500 refugees out of Cuba be tw een D ecem ber 1 and C hrist mas Eve, com pany officials con firmed on Nov. 19 follow ing a U.S. State D epartm ent announce ment. Six weekly flights are planned between Miami and V aradero, Cuba, and additional service may be scheduled. DC-7C Clip pers, w ith 99 seats, will fly the 57-minute, 202-mile flight to and from the once-popular Cuban beach resort. P an Am suspended re g u la r service between the countries in October, 1962. (Continued on Page 11) MEBMailout Attracts Customers Even Before It Gets Printed! M ELBOURNE— The object of p rep arin g d irect m ail pieces is to get passengers, and th e theory is th a t the b e tte r the m ailout and the m ore you circu late the more passengers you get. Anne Wilton, Melbourne, A u stralia’s representative of the New H orizons Club, however, proved th a t circu latio n is not always the answer. Recently she produced a New Horizons Club letter addressed to the female members in her area and sent it out to the printers. T he.first call she got as a result was from the p rin ter who booked himself, his wife and four children to F iji and re tu rn for the school holidays. A n et re tu rn to P an A m erican of more th an five to one; before the letter even reached the New Horizon Club members! JFK—Wise is the owl who takes refuge in a Pan Am Hangar at Kennedy Airport. “Hootie” later was tempo rarily adopted by Pubrel Rep Tom Hoctor, who released him in the wilds of New Rochelle. |
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