Pan American clipper, Vol. 24, No. 5, August 1, 1965

              Volume 24

August 1, 1965

No. 5

Hotel Plan Supports "Visit USA”
Foreign visitors to the United States now can make on-the-spot confirmed reservations a t 6,000 American hotels and motels be­ fore leaving th eir own countries. Under a new arrangem ent between the Am erican Hotel & Motel A ssociation and Pan A m erican A irways, 200 P an Am offices in 86 lands th roughout th e world can make reserv a­ tions in any p roperty listed in the AH&MA’s Hotel & Motel Red Book w ithout contacting the hotel or motel fo r confirm a­ tion. P an Am’s 8,700 authorized trav el agents around the world will also be able to offer tra v e l­ ers th is im m ediate assurance th ro u g h th e ir local P an Am office. T here will be no charge to the trav e ler fo r this service, w hether he deals thro u g h his trav el agent or directly with th e airlin e. Bookings will be speeded across oceans and continents in m illiseconds over our high­ speed com m unications netw ork. “This is an im p o rtant step to-

Employee A wards Program S lated
A new aw ards program , slated to begin Septem ber 1, will recognize and rew ard P an Am airlin e employees th ro u g h o u t the world who serve th e Company’s custom ers in an o u tstan d ­ ing m anner. The Custom er Service A w ards P lan will offer up to five m onthly aw ards and an A nnual Custom er Service A w ard will be presented when one of the m ost o u tstan d in g m onthly aw ard w inners is judged exceptional. M onthly aw ards will consist of a suitab le plaque or me­ dallion and $250 in cash fo r each w inner. The an nual aw ard will also be a plaque or m edallion as well as $1,000 in cash and a free nosub first-class pass fo r th e w inner and one other eligible person. A w ards to m onthly w inners will be made by the senior Company official in th e employee’s fu nction a t the location of his assignm ent. A nnual aw ard w inners will receive th e ir aw ards a t the Company’s Home Office in New York. The purpose of the program is to provide special recogCAPTAIN GRAY COMMENTS “ I would like to comment on the announcement being made in this issue of the Clipper of the new Customer Service Award Program. “ As you know, a good many reports come to the Company's attention concerning the manner in which we handle customer service. Normally all such reports are passed through the organization to the immediate supervisor of the individual responsible. “ Many of your Company’s management people during their review of these reports have often wished they could give special recognition to the people who have done the most outstanding jobs, something that would be more than that normally given, and something that would focus attention throughout the Company on the job performed. “ This is the primary purpose of the new program. “ To the extent that it encourages all of us to be more aware of the importance of making our service to customers superior to that of our competitors, it will also serve a secondary purpose. “ Since I will personally be one of the members of the Award Committee, I look forward to an opportunity for seeing more of these good reports than ever before, and I'm sure this will be one of the most pleasant jobs attached to my office.” __ ^ £ Gray

BOTTLE FOR BABY. This particular baby, being fed by Vickie Forbes of JFK Cargo, is a 550 pound baby elephant flown from Thailand. The youthful pachyderm took a brief lunch break at the JFK “animalport” before continuing on to its new home at the Denver Zoo.

Quick Change 7 2 7 s To Join O u r Fleet
Pan American will add a new dimension to its cargo services next summer when it takes delivery of four Boeing 727QC (Quick Change) passenger cargo airc ra ft as p a rt of its order of nineteen 727s.
The 727QC is the newest ver­ sion of the Boeing 727 short to medium range a irc ra ft and is specifically designed for rapid conversion to all/cargo, all/passenger or combination passeng er/cargo configurations. Com­ plete conversion to any of these configurations can be made in less than 30 minutes. The ability to use these a ir­ c ra ft for transporting freig h t a t night during the peak hours of demand for cargo airc raft, and then to convert them to passen­ ger use during prim e daylight hours, will give Pan Am flexi­ bility in its operations. The 727QC will minimize the short haul requirem ents for the larger Boeing 707-321C je t freighter. The 727QC will provide a main deck cargo volume of 3,280 cubic feet plus the two standard lower deck cargo com partments total­ ing 890 cubic feet. In an all­ cargo configuration the a irc ra ft can carry a full payload of 41,000 pounds a t ranges of more than 1,400 miles. To convert the a irc ra ft to all­ cargo configuration the hatracks w ith th eir passenger service units are folded up against the ceiling to allow maximum cargo­ carrying space. The seats and galley equipment mounted on pallets are moved out the 91 inch high by 134 inch wide forw ard cargo door and the cargo, preloaded on pallets, moved in and locked down. The 727QCs will be used in the Company’s Intra-G erm an Service and on its Caribbean routes. Delivery schedule calls for Pan Am to receive two 727QCs next July and two in August, 1966. The addition of the four a ir­ c ra ft to our fleet will bring to 17 the num ber of je t cargo a ir­ c ra ft purchased by the Company. We have taken delivery of 13 Boeing 707-321C J e t F reighters. Cost of the 19 a irc ra ft will be in excess of $88,000,000.

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15c Dividend Is Declared
D irectors of Pan American World Airways, Inc., declared a dividend of 15 cents per share payable A ugust 13, 1965, to stockholders of record a t the close of business on July 23, 1965. This is the 83rd dividend paid by P an Am. Paym ents of 15 cents a share were made on F eb ru ary 19 and May 14, 1965. Dividend paym ents have been made each year since 1941.

Jets Cut Flying Time So Why Not Fares?, She Asks
C ontrary to w hat a fam ous, old Greek once said, all things are not—n ecessarily—relative. Take, fo r example, th e lady P an Am passenger aboard a recen t je t C lipper flight to the V irgin Islands. “Now th a t P an Am has cancelled all propeller flights to St. Croix and replaced them w ith jets the fa re should be lowered,” she said. Asked why she fe lt th is way she explained: “Well, we don’t get to sit as long on the jets as we used to do on the p ropeller planes.” By th is line of reasoning it would follow th a t the first com m ercial rocket service to the moon would be “on the house.”

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nition fo r P an Am employees engaged in airlin e activities fo r exceptional service to the public. Employees th ro u g h o u t th e world are eligible. N om ination fo r aw ards may be made by any o ther em­ ployee, by a nom inee’s su p ervisor or by th e A w ards Committee based on letters and rep o rts from custom ers comm ending employees. The aw ards will be made by a com m ittee headed by P resid en t H arold E. Gray. O ther mem bers of the com m ittee will be W illis G. Lipscomb, Senior Vice P resid en t T raffic/S ales; John T. Shannon, Senior Vice P resid en t-O p eratio n s; and E v erett M. Goulard, Vice P resid en t-In d u stria l Relations. The com m ittee will have a perm anent secretary whose appointm ent will be announced shortly. All nom inations fo r aw ards will be m ade in w ritin g to the secretary w ith fu ll details of the occasion and circum stances. The aw ards program reflects th e Company’s continuing em phasis on a high degree of service on th e ground and in­ flight. F u tu re w inners may work a t airp o rts, downtown offices, cargo term in als or other locations, th e ir contacts w ith P an Am custom ers may come across a counter, by phone or in the aisle of a J e t Clipper.

WHAT LONG-NOSED SPECIES IS THIS? What won’t those Boeing engineers think of next? For their latest creative efforts please turn to page 3.

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