Clipper, Vol. 7, No. 9, April 26, 1951

              16th YEAR PACIFIC-ALASKA DIVISION
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Read From California To Calcutta, From Alaska To Australia
19th YEAR PAA HAS FLOWN IN ALASKA
Vol. 7 No. 9	PUBLISHED BY THE EMPLOYES OF PAN AMERICAN WORLD AIRWAYS	April 26, 1951
THE FIRST TIME IN 14 YEARS
The arrival last week ol General of the Army Douglas MacArthur at Pan American’s San Francisco base caused more furor and excitement than any other event since the international terminal was erected. The General is shown here coming from his plane, the Bataan, onto a Pan American loading ramp from which he stepped on continental United States soil for the first time in over 14 years. Mrs. MacArthur is preceding the General on the arm of Lt. Colonel Anthony Storey. His son, Arthur, is in the doorway of the Bataan.. (Acme photo).
THE GENERAL COMES HOME
PAA'S SFO Employees Charged With Electrified Excitement as Base Attracts World's Attention
PAD Looks for More of Its Favorite Salesmen
Traffic, Operations Announce "Satisfied Customer Campaign"
All of us in the PAD—whether we serve meals to our passengers, or work in a shop, or in an office, or correspond with our customers and vendors—are 100 per cent successful in our individual effort only when it is combined with the efforts of every one else to accomplish one thing—SATISFY OUR CUSTOMERS.
Our airline can soon become worthless if it holds no interest or inducement for the general public.
In any competitive enterprise, the company that satisfies the most customers gets the most business—becomes the leader. Those whose customers are dissatisfied lose business —become the also-rans in the industry.
In an effort to stress this fact the Division Traffic and Sales Manager and Operations Manager have joined forces to promote “The Satisfied Customer is PAA’s Best Salesman” campaign. Purpose of this will be to drive home to the employees the factors essential for company success. The campaign will be handled in this way:
A large banner reading “The Satisfied Customer is PAA’s Best Salesman” will be displayed at all stations and in certain employee work-(Continued on Page 4)
HOMECOMING
Staff Sergeant Frank Landis, former Ramp Crew lead man at San Francisco, paid a visit to his old campus last week when he had a day off from his duties at Travis Air Force Base. Called back to the Air Force last November, Frank is an air transport specialist attached to the 9th Bombardment Wing of the 15th Air Force.
The biggest thing that ever happened at Pan American’s San Francisco base occurred last week. For sheer generation of tense expectation and elaborateness of preparations, old-timers were unanimous that they’d never seen anything like the return to the United States, after 14 years, of General of the Army Douglas MacArthur.
Preparations for the reception of the General, his family and party commenced as soon as word was received that he was homeward bound. Telephone company em-
ployees worked thru the week-end installing scores of extra phones to be placed at the disposal of pressmen who came from all over the country.
Photo syndicates immediately began setting up their mobile equipment in preparation for the race to get their pictures on the wires first. Western Union moved into the offices of the CAA. Men from radio and television networks swarmed over .the terminal building as they installed their equipment.
(Continued on Page 2)
Dick Fisher Appointed Asst. SOM at Honolulu
Return to Inactive Army Duty Makes PAA Assignment Possible
Presently in San Francisco receiving additional training in personnel work is Dick Fisher, former PAA station operations manager at Bangkok, who will shortly report to Honolulu where he will be assistant station operations manager, replacing Bill Buchanan, who will soon be reassigned.
Dick left Bangkok the end of the year to attend the Command General Staff College at Fort Leavenworth, Kansas. A colonel in the Corps of Engineers, he is now on inactive duty after completing a three months course.
Dick went almost immediately to Bangkok after joining Pan American in Septembrt- of 1946, following an Army career before and during World War n. Prior to Pearl Harbor he was stationed in Iceland as assistant base engineer. In late 1943 he moved to England, where he served as Engineer with the 8th Air Force Command. In September of 1945 Dick became Engineer for the European Theater Air Forces, with his headquarters first in France and later Germany.
In January of 1946 he married his wife, the former Ruth Engelman, who had come back to Berlin “to (Continued on Page 8)
COLONEL RETURNS
This is Dick Fisher, new assistant SOM at Honolulu. He has just returned to Pan American after three months of active duty with the U. S. Army. Prior to that Dick was station operations manager at Bangkok.