Monthly operational bulletin, Issue 3, Third Quarter, 1989

              In-Flight Service
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CORPORATE LIBRARY
Third Quarter 1989	NOV 2 8 1989	Issue 3
I H.E. Adler’s Column
PAN AMERICAN WORLD AIRWAYS
Below is a reprint of a response from Hector Adler to a letter which appeared in a nationwide newspaper editorial about the Flight Attendant profession.
WHAT’S IN A NAME?
$10,000
miVAM	Hector E Adler
Vice President
In-Flight and Dining Services August 21, 1989
Mr. Allen Neuharth c/o USA TODAY 1,000 Wilson Blvd.
Arlington, VA 22209
Dear Mr. Neuharth:
As an entrepreneur no doubt you recognize all of us who work for a living - that includes doctors, lawyers, artists, teachers, business persons, and others - are in a position of service when we come in contact with the public. To suggest, therefore, that "young Sky Girls" are the answer to the airline industry's dilemma, dishonors altogether the idea of service.
Surely you've noticed that talent and skill are randomly distributed in the population without regard to race, religion or sex - let alone age. Personally, I find senior flight attendants are kind, helpful, considerate professionals who do an outstanding job - the same as junior staff.
In any large business enterprise where success is dependent upon the thousands of transactions which take place each day between a customer and an employee, inevitably there will be an occasional shortcoming. Enlightened companies, however, focus on motivational programs and training to correct such deficiencies.
It is a shame that you chose to accord such little credit to the thousands of dedicated men and women who comprise the flight attendant corps in our country. To advocate age rather than ability as the price of admission to any profession equates to lowering the curtain on the 20th century.
Congratulations, you’re a newlywed! If you are changing your name with Pan Am, have you also notified the passport office of your name change? What name is your legal name when clearing Immigration and Customs? The name on your passport is your legal name. The name shown on your passport must be the same name you use when signing your crew declaration. The Purser must list your passport name on the General Declaration (nicknames are unacceptable). If your name on the Gen Dec differs from your passport name, the Gen Dec must be changed. If more than one name is used for the same person, a fine of up to $10,000 may be levied.
If a crewmember fails to clear Immigration, Pan Am is fined. To avoid a fine, take a moment to make certain that the Immigration Inspector marks off your name from the Gen Dec. This is the only record of Immigration clearance.
Customs is in a strict enforcement mode with passengers and flight crews. We all appreciate tight security and can contribute to this aspect of control by clearing Customs with one name on all of our official documents and by making a conscious effort to clear Immigration and Customs correctly.
IN-FLIGHT SERVICE HANDBOOK REVISION UPDATE
Pan American World Airways. Inc.. Pan Am Building. New York. New York 10166
The most recent FSHB revision is Revision 89, dated Nov. 27, 1989.