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Monthly Operational Bulletin
To: All Pan Am Flight Attendants
From: In-Flight Service Headquarters - MIA
Dear Colleague:
VOLUME XVIII, Issue 7 August 1988
CORPORATE LIBRARY
AUG 2 3 1988
PAN AMERICAN WORLD AIRWAYS
Since I joined the Company, numerous projects and short term goals were established to address many of the areas of concern which you brought to my attention. While it is not possible in a short letter to recap the status of each and every project currently under way, I want to share some highlights of the accomplishments to date:
• Achieved the 1988 Flight Service recruitment goal of 966 new hire Flight Attendants; the last class graduated July 25.
• Improved aircraft understaffing by 8 percent systemwide through the end of June. Narrowbodied aircraft understaffing reduced to 10.6 percent versus 23.8 percent last March.
• Improved average Flight Attendant productive hours per available man-month by 2.4 percent.
• Reorganized the Flight Service Management structure resulting in payroll cost savings of approximately $157,000 for the period July through December 1988.
• Restructured the training curriculum for new hire Flight Attendants resulting in annual cost savings in excess of $200,000.
• Completed performance audits at eight (8) Marriott catering stations and developed action plans to correct deficiencies; audit of catering invoices resulted in credits to Pan Am in excess of $240,000.
• Introduced new Economy Class tray-ware and enhanced the quality/quantity of the meal service on all transatlantic/Latin American sectors.
• Began development of an enhancement to the Voice Response System (VRS) to automate communication between Crew Schedulers and Flight Attendants. New system will be implemented in the fall.
• Enhanced the computerized Crew Management System (CMS) with a special program linked to Panamac to monitor variable staffing requirements.
• Opened a dedicated Flight Attendant employee ticketing facility at JFK.
• Introduced dual-language feature films on all international flights operated with Airbus equipment; expanded film library from two to ten feature films per month.
• Implemented a new inventory control system for in-flight liquor sales.
• Increased average Duty-Free sales per passenger boarded to $2.76 versus $2.42 for the same period last year.
• Introduced a new amenity kit for Clipper Class passengers.
Clearly, in the months ahead, we have considerable work yet to do. A comprehensive marketing plan has been developed and will be implemented at each Base to address training needs, service standards, employee communications and recognition. Additionally, we will focus on improving our crew resources planning process as well as scheduling procedures to be more responsive to your individual needs.
Sincerely,
(T)Jzzr~~
H. E. Adler
j
Object Description
Description
| Title | Page 1 |
| Object ID | asm0341004920 |
| Digital ID | asm03410049200001001 |
| Full Text | Monthly Operational Bulletin To: All Pan Am Flight Attendants From: In-Flight Service Headquarters - MIA Dear Colleague: VOLUME XVIII, Issue 7 August 1988 CORPORATE LIBRARY AUG 2 3 1988 PAN AMERICAN WORLD AIRWAYS Since I joined the Company, numerous projects and short term goals were established to address many of the areas of concern which you brought to my attention. While it is not possible in a short letter to recap the status of each and every project currently under way, I want to share some highlights of the accomplishments to date: • Achieved the 1988 Flight Service recruitment goal of 966 new hire Flight Attendants; the last class graduated July 25. • Improved aircraft understaffing by 8 percent systemwide through the end of June. Narrowbodied aircraft understaffing reduced to 10.6 percent versus 23.8 percent last March. • Improved average Flight Attendant productive hours per available man-month by 2.4 percent. • Reorganized the Flight Service Management structure resulting in payroll cost savings of approximately $157,000 for the period July through December 1988. • Restructured the training curriculum for new hire Flight Attendants resulting in annual cost savings in excess of $200,000. • Completed performance audits at eight (8) Marriott catering stations and developed action plans to correct deficiencies; audit of catering invoices resulted in credits to Pan Am in excess of $240,000. • Introduced new Economy Class tray-ware and enhanced the quality/quantity of the meal service on all transatlantic/Latin American sectors. • Began development of an enhancement to the Voice Response System (VRS) to automate communication between Crew Schedulers and Flight Attendants. New system will be implemented in the fall. • Enhanced the computerized Crew Management System (CMS) with a special program linked to Panamac to monitor variable staffing requirements. • Opened a dedicated Flight Attendant employee ticketing facility at JFK. • Introduced dual-language feature films on all international flights operated with Airbus equipment; expanded film library from two to ten feature films per month. • Implemented a new inventory control system for in-flight liquor sales. • Increased average Duty-Free sales per passenger boarded to $2.76 versus $2.42 for the same period last year. • Introduced a new amenity kit for Clipper Class passengers. Clearly, in the months ahead, we have considerable work yet to do. A comprehensive marketing plan has been developed and will be implemented at each Base to address training needs, service standards, employee communications and recognition. Additionally, we will focus on improving our crew resources planning process as well as scheduling procedures to be more responsive to your individual needs. Sincerely, (T)Jzzr~~ H. E. Adler j |
| Archive | asm03410049200001001.tif |
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