Monthly operational bulletin, Issue 3, June 1990

              In-Flight Service
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MO	N	thly	o	PERATIO NAL
				
JUNE/JULY 1990
Issue 3
H. E. Adler’s Column
A mega-carrier begins new service to South America and what once was our “back yard” so to speak, for over 60 years, suddenly is a shared lot. Unquestionably a cause for deep sighs, but what an opportunity to reaffirm Pan Am’s position as the bastion of service to Latin America!
As the English writer Samuel Johnson once said: “Great works are performed not by strength but by perseverance.” And in the airline business the strength that comes with state-of-the-art technology or eye-appealing trinkets pales in comparison to winning and retaining a customer.
During a recent tour of major Latin American cities to promote Pan Am, I had an opportunity to present and discuss our in-flight service product with
key travel agents and commercial accounts. The reaction throughout was overwhelmingly positive, and the one enduring message from these important “business partners” was that our Company is perceived to be part of the Latin life-style. Thus, in exchange for considerate, caring and responsive customer treatment, Pan Am can count on their continued support and allegiance. In their own words, every airline seat has a number, but the one that doesn’t treat the customer as such will be the winner. Ultimately, it’s the personal touches onboard that will distinguish the excellent from the average!
But what about our product? Clearly we are competitive, not to mention the added strength of the WorldPass program, frequent schedules, complimentary helicopter or limousine service for First and Clipper Class passengers arriv-
ing at the Worldport, and our fleet of 747’s. Nevertheless, in the months ahead we will be introducing new standards of service. A new menu was just implemented in First Class on flights departing Buenos Aires; similar enhancements are also under development for Clipper and the Main Cabin. Additionally, plans are underway to overhaul the video entertainment technology on aircraft dedicated to South American routes.
No doubt we have a formidable and exciting opportunity ahead of us. Let’s channel our collective talents to be the winners. In my viewpoint, our new challenger is entering the competitive battle over service front and center, but they don’t have a horse! .
Look Inside
Safety and Security..........2
Flight Service Procedures....3
In-Flight Provisioning.......3
TITA.........................4
Crew Scheduling News.........4
Duty Free....................4
Marketing and Corporate News.. 5
Flight Service Communication Center......................5
Employee Benefits ...........6
Aircraft Maintenance and
Appearance .................6
Station News.................6
Airline Performance..........6
IN-FLIGHT SERVICE HANDBOOK REVISION UPDATE
The most recent FSHB revision is Revision 95.
Environmental Issues on Everyone’s Minds
“Recycle, recycle, recycle.”
“Glass is good; plastic is bad.”
With virtual worldwide concern on preserving and improving our environment, many of you are asking, “What is Pan Am doing to help?” Some of the most frequent suggestions include a change from styrofoam cups to plastic and separating empty cans from other garbage for recycling.
Pan Am, as well as the entire food and beverage industry, is taking the environmental issue very seriously. Various conservation methods are being studied, including food service materials usage, recycling and waste reduction implementation and the related economic issues. At the present time, conclusive data is not available to support which material (styrofoam, plastic or paper) is better for use on board the airplanes.
Recycling soft drink and beer cans had begun at JFK but had to be discontinued because European beverage cans contain a mixture of aluminum and steel, and steel cannot be
recycled at the aluminum recycling plants. As you know, the unopened cans are used for other flights worldwide, both domestically and internationally, thus making it impossible to isolate the cans from Europe. In addition, the limited space for garbage disposal on board the airplanes precludes the separation and stowage of select garbage such as newspapers and aluminum cans.
Departments within the Company have been encouraged to develop their own course of action and to share successful program ideas with each other. Some Flight Service Bases have positioned a soft drink can disposal container near the crew lounge. The soft drink cans are recycled and proceeds are being used for crew lounge improvements, charity contributions, etc.
As updated information becomes available, it will be shared with you. Your comments and suggestions are always welcome — together, we can contribute to a cleaner environment.
JUNE/JULY ’90
MOB
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