Monthly operational bulletin, Issue 1, First Quarter, 1989

              In-Flight Service
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MONTHLY			OPERATIONAL		BULLETIN
				W i CORPORATE LIBRARY	
MAY 9	1989
First Quarter 1989_
Pan Am -
-----------PAN AMERICAN WORLD AIRWAYS-
Malev Joint Venture
On May 18, Pan Am and Malev Hungarian Airlines will commence first-ever nonstop service from the United States to Hungary. The agreement affords both Malev and Pan Am an expansion opportunity not feasible for either airline alone. For Malev, which lacks long-range aircraft, it means service and exposure it could not otherwise have. For Pan Am, it means increasing our strength in the Hungarian market, and solidifying our number one position in the growing Eastern European tourism market. Moreover, it provides us with a partnership of the type many experts agree will be vital to the survival of individual U.S. carriers in the 1990’s.
The joint flights will be operated on Pan Am A310-300 aircraft with Pan Am pilots and Flight Attendants. One Malev Flight Attendant/Representative will travel in uniform on each flight to assist
with announcements, translation, and documentation, and to distribute Malev magazines and other promotional giveaways. All of these activities will be coordinated with the Senior Purser.
This new agreement will increase Pan Am and Malev’s jointly operated New York/Budapest service from its present five-day-a-week frequency to daily fre-
quency. (Currently, our joint connecting service is over Frankfurt, with Malev aircraft operating the Frankfurt/Buda-pest sector Wednesday and Sunday, and the Budapest/Frankfurt sector Tuesday and Thursday.) The new flight (flight 29) will operate nonstop JFK/Budapest Thursday and Saturday, and direct Budapest/Vienna/JFK Friday and Sunday.
For those of you who have not yet discovered the twin cities of Buda and Pest for yourselves, look east !
Located in the north-central part of landlocked Hungary, Budapest is known for its good food, fine architecture, natural health spas, and — especially to travelers on a budget — its reasonable prices. If it is a peaceful respite from a hassled life you seek, look to Budapest.
GO WITH THE FLOW
A smooth First Class service presentation is dependent upon a consistent service flow. To enhance customer perception in First Class, food items served from a cart should be offered to all First Class customers (both full revenue and nonrevenue) in sequence. If menu selections such as appetizers, cheese and dessert, are limited, suggest the selection which is provisioned in larger quantities.
Entree orders may also be taken in sequential order. In the event there are insufficient meals to accommodate requests from revenue customers after all orders are taken, discretely request an alternate choice as appropriate from nonrevenue passengers.
As always, revenue passengers have priority.
ATTENTION London Transfers
Busy packing everything you own to send to London? Please be aware that there is no Duty Free allowance in the U.K. for wine, liquor, perfume or tobacco products sent as cargo. Also, all other personal effects shipped as cargo must be used and at least six months old to avoid U.K. import duty, excise duty and value-added tax.
Not Another TWOV Reminder
Pursers, it would be helpful if you count the number of TWOV passports the Agent gives you upon boarding. This will assist in tracking missing passports before arrival at the TWOV passenger’s destination.
THINK
CUSTOMER SERVICE
Flight 100 JFK/LHR is a single-service flight, therefore it is important to offer a second bar/beverage service with nuts in all cabins approximately an hour and a half prior to arrival in London. The additional nuts for the second bar/beverage service will be provisioned separately and labeled “nuts for beverage prior arrival.”
IN-FLIGHT SERVICE HANDBOOK REVISION UPDATE
The most recent FSHB revision is Revision 85.