Monthly operational bulletin, Vol. 16, Issue 10, Special Edition, October 1986

              Monthly Operational Bulletin
To: All Pan Am Flight Attendants From: In-Flight Service Headquarters - MIA
VOLUME XVI, Issue 10 SPECIAL EDITION October 1986
Dear Fellow Employees:
On March 6th of this year, a familiar scene was replayed at Bombay’s Taj Mahal Hotel; a graduation ceremony for a class of new Pan Am Flight Attendants. As in previous graduation ceremonies, there were speeches of encouragement to the graduates to go forth and perform their duties with the kind of professionalism for which Pan Am Flight Attendants have become known. The graduates, in turn, responded with their commitment to do just that. There was the pinning of silver wings, toasts of champagne, and smiles. A memory familiar to many Flight Attendants.
Last month, all but one of these Flight Attendants gathered again; this time to listen to Vice Chairman Martin Shugrue recount the exemplary performance of 16 of their group aboard Pan Am Flight 73 hijacked in Karachi, and extoll the courage and humanity of Purser Neerja Misra and Mechanic Meherjee Kharas who died in the performance of their duties. The text of Vice Chairman Shugrue’s remarks are reprinted in their entirety in this special issue of the MOB.
There are none of us, regardless of where we’re from or how long we’ve been flying, who can predict how we would perform under the circumstances which confronted the crew of Flight 73. We can take pride and inspiration from the example they set as Pan Am Flight Attendants and hope that we could find that same measure of courage under similar circumstances. As the world watched, they performed courageously and selflessly and made us proud. We extend our deepest sympathies to the family of Neerja Misra and Karachi Mechanic Meherjee Kharas. These employees are an inspiration to all members of our Pan Am family. We also salute the cockpit crew and the 15 surviving Flight Attendants of Pan Am 73 who have demonstrated before the eyes of the world a level of professionalism of which we can all be justifiably proud.
In the years ahead there will be many more Flight Attendant graduation ceremonies, complete with speeches about the professionalism with which we serve our passengers. I expect that those future Flight Attendants will complete training with the same spirit and professionalism demonstrated by the class of March 6th.

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