Monthly operational bulletin, Vol. 16, Issue 9, September 1986

              Monthly Operational Bulletin
To:	All Pan Am Flight Attendants
From: In-Flight Service Headquarters - MIA
VOLUME XVI, Issue 9 September 1986
Dear Fellow Employees:
In-flight sales of liquor and headsets are two important parts of our service product. Both of these services have been and continue to be the object of concern to both Flight Service management and Flight Attendants. Without going into the reasons for the concern, it is clear that our present method of delivering and accounting for these services needs some improvement. Accepting that need, we have established the following guidelines for which new in-flight sales procedures would be developed:
“DESIGN AN IN-FLIGHT SALES PROGRAM TO CONTROL THE ACCOUNTABILITY OF THE IN-FLIGHT SALES PROCEDURES, DISTRIBUTING THE WORKLOAD AMONG THE ENTIRE CREW, WHILE INCREASING PURSER’S AND FLIGHT ATTENDANT’S EFFECTIVENESS AND JOB SATISFACTION.”
A committee of Flight Attendants who had shown a continuing interest in improving in-flight sales procedures was organized early this year. Their ideas have now taken shape into what many of us believe is a major step forward in the development of sound procedures.
These new procedures which are being tested this month, require that each individual Flight Attendant team be accountable for their individual bar cart. On flights into the U.K., each team will complete a condensed C209 for each bar cart. These tests will be conducted initially on Flights 124/121 and 98/99. Trackers (Pursers and Flight Attendants) will be on these flights to assist with testing of the procedures. Please share your suggestions with the Trackers, as your comments and recommendations will be reviewed and incorporated where appropriate, into the final procedures. The program is targeted for implementation systemwide in January, 1987.
A one-day Flight Service Support Seminar, to include training on all new in-flight sales procedures, is scheduled for all Pursers and Flight Attendants at all bases. Classes will begin in October and continue through mid-December. Your bidlines will include further information and a listing of class dates for bidding purposes.
Development of these new procedures is another step in our efforts to improve our revenue or reduce expenses without negatively impacting service or increasing Flight Attendant workload. The program is a direct result of feedback from Flight Attendants, and the level of success we achieve will be dependent upon your continuing feedback. I am confident that you will find these procedures an improvement over our current way of doing business and, in fact, an improvement of our in-flight service.
J. Robert Juliano
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