Monthly operational bulletin, Issue 4, August 1990

              In-Flight Servig§RATE ÜBRARy
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MO	N	THLY OPERATIONAL BULLETIN		
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AUG/SEPT 1990
Issue 4
H. E. Adler’s Column
Based upon personal experience, I am keenly aware that changes in flight patterns and bidlines can have an enormous impact upon a flight attendant’s quality of work life. Knowing this, I believe patterns and lines should be constructed to provide bidding options which meet the personal needs of a majority.
Gerry Hackett, Director, Flight Service Crew Planning, and his staff have enthusiastically embraced this philosophy and have devoted an ever increasing amount of time and energy to support it. For example, beginning October 1989 the following actions are being initiated:
■	Crew Planning personnel met with IUFA leadership and management representatives from each Base to jointly develop detailed line construction criteria to meet the specific needs and preferences of each Base. Since then, we have continued to refine that criteria in response to continuing IUFA and flight attendant feedback.
■	We committed to improve pattern productivity and accordingly set a goal of achieving at least a 4.5 credit hour average per duty day which would result in lines being constructed with an average of 14 twenty-
The Federal Aviation Administration (FAA) has implemented several changes regarding exit row seating and the carriage of handicapped customers on board commercial airlines. FSHB Bulletin 015-90 outlines our revised policies and procedures with respect to both of these subjects. The effective date for implementation of these policies/pro-cedures is October 5, 1990.
A reminder regarding exit row seating has been added to the “At Departure Time” announcement. Flight Attendants in each zone must be available to answer any customer questions and/or to assist anyone desiring seat relocation prior to closing the last cabin door. Ad-
four hour periods free of duty. In addition, we will attempt to ensure each line has at least several full calendar days off.
■ Rather than continuing to rely solely on automated systems, Crew Planning personnel began hand-tailoring bidlines. While this process has significantly increased the workload, and resulted in many long work days, it has enabled us to be more responsive to a wider range of bid line construction criteria than was possible in the past.
In spite of Crew Planning’s best efforts, there will always be times when some flight attendants are unable to hold lines of flying which meet their personal requirements or flying preferences. Moreover, there will always be monthly fluctuations in the overall “quality” of the patterns and lines. These fluctuations are the consequence of ongoing adjustments to aircraft routing, timing, and frequency of operation necessary to respond to constantly changing market forces, and/or to changes in aircraft availability.
When creating new patterns of flying which arise from these changes, Crew Planning must try to balance departure dependability, economic factors, and flight attendant availability at each Base in the system. At times, one or more of
ditionally, the “Departure Report” has been revised to include the new exit row seating verification procedures.
All customers seated in exit rows must meet the selection criteria for arrival as well as departure. The pre-arrival “Fasten Seat Belt” announcement now requests all passengers who have changed seats in flight to notify a Flight Attendant. You can then assess the suitability of customers who have moved to an exit row.
It is to your advantage to assess customers sitting in exit rows prior to takeoff and landing. Do they appear capable of opening that door or window exit? Can they shout commands to others if necessary?
these considerations can result' in a reduction in pattern productivity, the movement of popular routes from one Base to another, and/or bidlines which contain fewer days free of duty than desired.
Beginning in October, we will experience significant changes in the airline operating schedule. These changes are caused by a variety of factors including:
■	the normal changes in aircraft routing and frequency which occur as part of Pan Am’s traditional change to winter schedule,
■	changes in aircraft routing which will be necessary due to the reallocation of the IGS flying,
■	additional aircraft routing, frequency and equipment changes necessary to respond to the economic pressures created by the Middle East crisis.
These new parameters undoubtedly will have an impact on our ability to fully meet the pattern and bidline construction goals which we have set for ourselves. However, I am optimistic that this will be a relatively short-term problem. In any case, you have my commitment that we will continue to work very hard to find viable solutions and/or —
Look Inside
Safety and Security...........2
TITA..........................2
Duty Free.....................2
Flight Service Procedures....3
Flight Service Communication
Center......................4
Airline Performance...........4
In-Flight Provisioning........4
Crew Scheduling..............5
Employee Benefits ............6
Marketing and Corporate News .. 6 Aircraft Maintainance and
Appearance..................6
Station News..................6
Revised exit row seating and handicapped passenger criteria published