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Second Quarter 1989
I H.E. Adler’s I Column
Nearly a year ago we set out to standardize service procedures and refocus on our overall image in an effort to improve customer perception of our in-flight service. I am pleased to tell you that the results of recent customer surveys, as well as feedback from frequent traveler panels, suggest we are making significant inroads in that regard. In fact, “Impax” in-flight survey ratings for the first quarter of this year reflect the best results since the monthly surveys were implemented. I am proud of this achievement and extend my most sincere congratulations to each of you. I know you are work-
ing very hard and the results prove it. Thank you.
We have also made progress in the area of flight attendant staffing. At present, 98 percent of all sectors flown are properly staffed according to our established staffing levels and on certain sectors, such as MIA/LHR, we have been able to add a 14th flight attendant. Nearly 2000 new-hire flight attendants have been added to the payroll since last year and, before year-end, an additional 300 will be hired to support our plans for expanded flying. Naturally, with so many new employees, our “experience factor” is not at the level we would all like. For that reason, a new on-the-job training
Issue 2
program was recently introduced as an extension of initial training. While practice is the only way to perfect service skills, I encourage all senior flight attendants to continue to provide the guidance necessary and to ultimately achieve a successful partnership between the new and the experienced.
For the long term, we must maintain our emphasis on standardization of procedures to the maximum extent possible. Our flight service team is composed of many talented individuals, all of whom are exceptional in their own right. However, not unlike a symphony orchestra, the success of the “show” is contingent upon the harmony achieved by the players.
IRAIVm
ValuePass
Member Valid Through
GOLD JUN 90
JOHN J ELLIOTT GSEF423456
ValuePass—Such A Deal
Pan Am offers exciting annual pass packages to the flying public for one low price. The ValuePass program offers four package plans for one year of limited travel for one low price per package ranging from $999-$2699.
ValuePass Basic and ValuePass Bronze offer four trips each to specified destinations. ValuePass Silver rewards participants with seven round trips in 12 months, while the piece-de-resistance ValuePass Gold is for those who enjoy unlimited domestic trips (restricted to three round trips on any one route), in addition to four trips to specified Pan Am destinations.
Also available with some ValuePass restrictions:
■ Discounts for Seniors 62 or older.
■ Clipper Club privileges.
■ Extensions to twelve month passes.
■ Three month “freeze” options.
■ Hotel and rental car discounts.
■ Flexibility to trade domestic/inter-national trips.
Invite your friends to find out more by calling any travel agent or the toll free number 24 hours a day. .. 800-252-8879.
DON’T LEA VE HOME WITHOUT IT!
Going to Paris or Nice? Just a passport will not suffice. As of October 5, 1989, all operating and deadheading airline crewmembers who are U.S. citizens are required to have a valid French visa to enter France. Although the visa requirement for U.S. citizens traveling to France for pleasure has recently been lifted, crewmembers are classified as “business” travelers.
Visas may be obtained at no charge through the French Consulate offices. Check with your Flight Service Base for visa applications. There are two ways to obtain a French visa:
— You may visit the French Consulate in person. Hours of operation differ in each city, so check before you go. Bring your passport, Pan Am picture ID, and a completed application (applications are also available at the Consulate Office).
— You may mail your completed application, passport, and a copy of your Pan Am picture ID via U.S. certified mail. Applications are processed the day they are received and returned immediately.
SORRY, NO NONREVENUE TWOVs
Pan Am employees or their family members who are planning to transit the U.S. without a visa, must purchase confirmed space tickets. When traveling on a pass, getting “bumped” in the U.S. without a visa would cause Immigration problems and result in a fine to Pan Am.
Object Description
Description
| Title | Page 1 |
| Object ID | asm0341004925 |
| Digital ID | asm03410049250001001 |
| Full Text | Second Quarter 1989 I H.E. Adler’s I Column Nearly a year ago we set out to standardize service procedures and refocus on our overall image in an effort to improve customer perception of our in-flight service. I am pleased to tell you that the results of recent customer surveys, as well as feedback from frequent traveler panels, suggest we are making significant inroads in that regard. In fact, “Impax” in-flight survey ratings for the first quarter of this year reflect the best results since the monthly surveys were implemented. I am proud of this achievement and extend my most sincere congratulations to each of you. I know you are work- ing very hard and the results prove it. Thank you. We have also made progress in the area of flight attendant staffing. At present, 98 percent of all sectors flown are properly staffed according to our established staffing levels and on certain sectors, such as MIA/LHR, we have been able to add a 14th flight attendant. Nearly 2000 new-hire flight attendants have been added to the payroll since last year and, before year-end, an additional 300 will be hired to support our plans for expanded flying. Naturally, with so many new employees, our “experience factor” is not at the level we would all like. For that reason, a new on-the-job training Issue 2 program was recently introduced as an extension of initial training. While practice is the only way to perfect service skills, I encourage all senior flight attendants to continue to provide the guidance necessary and to ultimately achieve a successful partnership between the new and the experienced. For the long term, we must maintain our emphasis on standardization of procedures to the maximum extent possible. Our flight service team is composed of many talented individuals, all of whom are exceptional in their own right. However, not unlike a symphony orchestra, the success of the “show” is contingent upon the harmony achieved by the players. IRAIVm ValuePass Member Valid Through GOLD JUN 90 JOHN J ELLIOTT GSEF423456 ValuePass—Such A Deal Pan Am offers exciting annual pass packages to the flying public for one low price. The ValuePass program offers four package plans for one year of limited travel for one low price per package ranging from $999-$2699. ValuePass Basic and ValuePass Bronze offer four trips each to specified destinations. ValuePass Silver rewards participants with seven round trips in 12 months, while the piece-de-resistance ValuePass Gold is for those who enjoy unlimited domestic trips (restricted to three round trips on any one route), in addition to four trips to specified Pan Am destinations. Also available with some ValuePass restrictions: ■ Discounts for Seniors 62 or older. ■ Clipper Club privileges. ■ Extensions to twelve month passes. ■ Three month “freeze” options. ■ Hotel and rental car discounts. ■ Flexibility to trade domestic/inter-national trips. Invite your friends to find out more by calling any travel agent or the toll free number 24 hours a day. .. 800-252-8879. DON’T LEA VE HOME WITHOUT IT! Going to Paris or Nice? Just a passport will not suffice. As of October 5, 1989, all operating and deadheading airline crewmembers who are U.S. citizens are required to have a valid French visa to enter France. Although the visa requirement for U.S. citizens traveling to France for pleasure has recently been lifted, crewmembers are classified as “business” travelers. Visas may be obtained at no charge through the French Consulate offices. Check with your Flight Service Base for visa applications. There are two ways to obtain a French visa: — You may visit the French Consulate in person. Hours of operation differ in each city, so check before you go. Bring your passport, Pan Am picture ID, and a completed application (applications are also available at the Consulate Office). — You may mail your completed application, passport, and a copy of your Pan Am picture ID via U.S. certified mail. Applications are processed the day they are received and returned immediately. SORRY, NO NONREVENUE TWOVs Pan Am employees or their family members who are planning to transit the U.S. without a visa, must purchase confirmed space tickets. When traveling on a pass, getting “bumped” in the U.S. without a visa would cause Immigration problems and result in a fine to Pan Am. |
| Archive | asm03410049250001001.tif |
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