Monthly operational bulletin, Vol. 16, Issue 13, December 1986

              Monthly Operational Bulletin
To:	All Pan Am Flight Attendants
From: In-Flight Service Headquarters - MIA
VOLUME XVI, Issue 13
December 1986 CORPORATE LIBRARY
Dear Fellow Employees:
DEC 1 8 1986
PAN AMERICAN WORLD AIRWAYS
In keeping with the tradition of looking back over the past year as the new one approaches, it is apparent that 1986 was a year of substantial change for the industry, our Company and the Flight Service Department.
The year began with the sale of the Pacific Division to United and we said an emotional good-bye to many old friends and favorite places. However, this sale was instrumental in the strengthening of Pan Am’s balance sheet and provided the funds to introduce many new services.
The newly acquired LaGuardia Shuttle service is performing above expectations. Your in-flight efforts continue to encourage the necessary repeat business from satisfied Shuttle customers.
Our unified corporate effort for 1986 was to improve our record of on-time dependability. The entire airline became involved and successfully met the challenge, Flight Service not excluded. With the final tally almost completed, indications are that our department’s number of delays were reduced by more than two-thirds over 1985.1 commend each of you for your efforts in ensuring that our passengers can count on Pan Am for schedule reliability.
In-flight duty free sales were expanded in order to provide our passengers with this enhanced service and make our airline more competitive with other international carriers. A state-of-the-industry sales incentive program was developed in recognition of your support and efforts of this important program.
The Purser Communication Center and the position of Supervisor, Purser Support and Development were introduced. Both recognize the Purser as the key to delivering a quality on-board service. The Flight Service Support Seminar is also a major step towards increasing Purser’s and Flight Attendant’s effectiveness. We will be experiencing the results of this training with the new year.
The list of 1986 milestones continues with the introduction of our first Passenger Briefing Video on the A-300 which set an industry standard, the first step in the automation of some of our scheduling functions through “JETCREW”, the hiring of new Flight Attendants, and the offering of Special Programs for those wishing to explore alternatives to flying.
Every year has it’s highs and lows and 1986 certainly presented its share of obstacles to overcome. But, in looking over this list, it is obvious that we accomplished a great deal, and we did it well. By continuing to work together towards meeting the challenges presented to us, 1987 will be a productive, meaningful and successful year.
J. Robert Juliano