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In-Flight Service
JlïPfS ÆÊm faiSi llllMl ggl 1 pH HHI ¡¡gÉ| ÆÊiÊÊmF i .»T ^ &
2 0 z H 1 r ■< OPERATIONAL BULLETIN
MW» -■■ ■ JSsl
Fourth Quarter 1989
Issue 4
H.E. Adler’s Column
Traditionally, as the new year approaches, we reflect upon the year which is ending - 1989 will be long remembered. As a Company, we have had many good moments as well as some disappointments; nonetheless, we have made much progress.
Although at times it seems the uphill climb is often harder than it needs to be, customer perception of our in-flight service continues to improve due to your efforts and teamwork. In fact, the October year-to-date system ratings of 7.9 against a 10-point scale represent the highest scores since January of 1988.
By continuing to work together towards meeting the challenges ahead, we will demonstrate to the traveling public our dedication and commitment for a stronger Pan Am in 1990. Thank you for your enthusiasm and hard work. Best wishes for a healthy and prosperous New Year to you and your loved ones.
Regards,
Bye bye
IRDIE... 737
Pan Am is no longer flying Boeing 737 airplanes. The five remaining Pan Am 737 airplanes have been grounded to reduce operating costs. Cockpit crews will remain 737 qualified and Flight Attendants will continue 737 EE qualification requirements through the end of January 1990. The 737 Section will also remain in the FSHB.
As you may recall, we announced in the last MOB that disposable toilet seat covers were being eliminated from FICL and CC lavatories. We are happy to report that this decision has been reversed, and the seat covers will continue to be provisioned. Little things mean alot!
THE
R
TO
GAlLILEO
This Fall, Pan Am joined Galileo, a European computer reservations system (CRS) which gives us the opportunity to reach a broad network of European subscribers. Pan Am’s flights and services will eventually be accessed by over 15,000 European travel agents who are Galileo subscribers.
The European Economic Community (EEC) implemented a CRS Code of Conduct on August 1, similar to the policy adopted by the U.S. Department of Transportation, intended to provide an unbiased system for travel agents’ use. The EEC code requires that participation in a CRS be offered to airlines on an equal and nondiscriminatory basis.
Foreign countries are generally more sympathetic to their own national carriers and, until this move to Galileo, Pan Am’s ability to sell in certain European CRS was rather restricted. Unless a customer requests information for a particular airline, Galileo provides a neutral display without regard to carrier identity.
Now that Galileo is here, the sky’s the limit for Pan Am sales in Europe!
IN-FLIGHT SERVICE HANDBOOK REVISION UPDATE
The most recent FSHB revision is Revision 89.
1
Object Description
Description
| Title | Page 1 |
| Object ID | asm0341004927 |
| Digital ID | asm03410049270001001 |
| Full Text | In-Flight Service JlïPfS ÆÊm faiSi llllMl ggl 1 pH HHI ¡¡gÉ| ÆÊiÊÊmF i .»T ^ & 2 0 z H 1 r ■< OPERATIONAL BULLETIN MW» -■■ ■ JSsl Fourth Quarter 1989 Issue 4 H.E. Adler’s Column Traditionally, as the new year approaches, we reflect upon the year which is ending - 1989 will be long remembered. As a Company, we have had many good moments as well as some disappointments; nonetheless, we have made much progress. Although at times it seems the uphill climb is often harder than it needs to be, customer perception of our in-flight service continues to improve due to your efforts and teamwork. In fact, the October year-to-date system ratings of 7.9 against a 10-point scale represent the highest scores since January of 1988. By continuing to work together towards meeting the challenges ahead, we will demonstrate to the traveling public our dedication and commitment for a stronger Pan Am in 1990. Thank you for your enthusiasm and hard work. Best wishes for a healthy and prosperous New Year to you and your loved ones. Regards, Bye bye IRDIE... 737 Pan Am is no longer flying Boeing 737 airplanes. The five remaining Pan Am 737 airplanes have been grounded to reduce operating costs. Cockpit crews will remain 737 qualified and Flight Attendants will continue 737 EE qualification requirements through the end of January 1990. The 737 Section will also remain in the FSHB. As you may recall, we announced in the last MOB that disposable toilet seat covers were being eliminated from FICL and CC lavatories. We are happy to report that this decision has been reversed, and the seat covers will continue to be provisioned. Little things mean alot! THE R TO GAlLILEO This Fall, Pan Am joined Galileo, a European computer reservations system (CRS) which gives us the opportunity to reach a broad network of European subscribers. Pan Am’s flights and services will eventually be accessed by over 15,000 European travel agents who are Galileo subscribers. The European Economic Community (EEC) implemented a CRS Code of Conduct on August 1, similar to the policy adopted by the U.S. Department of Transportation, intended to provide an unbiased system for travel agents’ use. The EEC code requires that participation in a CRS be offered to airlines on an equal and nondiscriminatory basis. Foreign countries are generally more sympathetic to their own national carriers and, until this move to Galileo, Pan Am’s ability to sell in certain European CRS was rather restricted. Unless a customer requests information for a particular airline, Galileo provides a neutral display without regard to carrier identity. Now that Galileo is here, the sky’s the limit for Pan Am sales in Europe! IN-FLIGHT SERVICE HANDBOOK REVISION UPDATE The most recent FSHB revision is Revision 89. 1 |
| Archive | asm03410049270001001.tif |
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