Clipper, Vol. 5, No. 11, November 1948

              VOL. 5—NO. 11	NOVEMBER, 1948
ELECTION LOSER PAYS THROUGH THE NOSE
Dan Scola, LAD Airways mechanic, paid off his election bets the hard way—by pushing a peanut 200 feet with his nose, a task that occupied him for three lunch periods. Jeering him on and applying the paddles were the winners who picked Truman— Mai Batsford and Carl Walton (left, right, foreground).
Keep an Eye on That Baggage
Careless handling of baggage has lost Pan American more customers than any other deficiency in our service, according to Vice President Wilbur L. Morrison.
For every thousand passengers carried by LAD so far this year, eight pieces of luggage have been mishandled. Through September, irate passengers had filed 549 claims totalling $73,734.
That’s no small sum, even though not all the claims are paid in full. But the ill-will and annoyance represented by those 549 claims represents an even greater loss in dollars and cents — a loss in future patronage.
LAD personnel, from station managers down, need to revise their ideas on baggage. It is just as important as passengers. While passengers, to a certain extent, can look out for themselves, their baggage is entirely dependent on PAA employes.
Station managers cannot be expected to check each piece of luggage. But they can delegate supervision to a traffic clerk, a ramp foreman or a chief porter and see that supervision is carried through.
There’s no excuse for putting baggage on the wrong Clipper, for overloading a dolly so that luggage falls off and is damaged; for marring a suitcase by careless handling; for stacking heavy crates on top of hat boxes, for putting the first bag to be off-loaded en route at the bottom of the cargo hold, or for giving an opportunity for pilfering.
It is carelessness that causes loss, delay, damage and pilferage — and passengers to ride other airlines.
Let’s button up this baggage problem — for good.
’49 Advertising, Public Relations To be Discussed
LAD advertising and public relations plans for 1949 will be formulated by key officials of PAA and affiliates at a conference in Miami November 29-December 3.
Twenty or more advertising, public relations and senior representatives from South and Central America, Mexico and the Caribbean are expected to attend the sessions in the Columbus Hotel.
Hosts at the conference will be Ernest Foss, advertising manager, and S. Roger Wolin, public relations manager, of LAD.
Other speakers will include Willis G. Lipscomb, of New York, PAA vice president in charge of traffic and sales; Porter Norris, division traffic manager, and Dave Echols, vice president of Grant Advertising Inc., New York.
Management Club Questions Experts
An “information please” type of program featured the October meeting of the PAA Management Club with production control as the topic.
Facing the barrage of questions from the 250 members attending was a panel of “experts” consisting of Frank A. Sedgwick, assistant to the LAD accountant; Richard M. Adams, new superintendent of production control; G. J. (Jack) Miller, time study engineer, and Joseph M. Dosai, assistant division supply manager.
Also on the panel were three members of Ernst ai.d Ernst, the industrial engineering firm that is making a detailed study of production control in LAD to improve efficiency and lower costs. The engineers are concentrating on inventory control and supply and accounting problems in Maintenance and Operations.
Representing Ernst and Ernst on the panel were George Chane, J. H. Humphrey and George Tasso.
The panel discussion was launched by four speakers who were introduced by John J. Tigert, assistant LAD engineer. They were Joseph J. Dysart, LAD maintenance manager, Edwin Drescher, division accountant; Archibald S. Galbraith, division supply manager, and Mr. Chane who explained the views of the four groups most vitally concerned with production control and industrial engineering as it relates to LAD’s expanded maintenance program.
The program also included the introduction by LAD Manager Humphrey W. Toomey of Andre A. Priester, PAA vice president and chief engineer.
Ed B. Weissinger of Industrial Relations spoke briefly on the Community Chest drive. Dave N. Griffis, vice president of the Management Club, presided at the dinner meeting at the Columbus hotel.