Clipper, Vol. XVI, No. 3, March 1959

              Customer Service Award Established in Division
PIARCO GUEST HOUSE INVITES YOU . . . Pages 4, 5
CLIPPER
LATIN AMERICAN DIVISION
SIGN UP EARLY FOR GOLF TOURNEY . . . Page 8
VOL XVI, NO. 3
MIAMI, FLORIDA, MARCH 1959
590316
Airline Seeks Improvement Of Services
All LAD Employes Are Eligible For Monthly Rewards
As an incentive to Pan American employes to constantly improve the quality of the airline’s services, the Latin American Division has established:
The Division Manager’s Customer Service Award.
All employes in all departments of the Division, and of affiliate/ associate companies engaged in handling any LAD services, are eligible.
The award, to be made monthly, consists of a cash payment of $25 together with a certificate to be presented to the winner, and a letter of commendation to be placed in the employe’s personnel file.
To Stimulate Incentive
An additional $100 will be awarded annually to the most outstanding of the 12 monthly selections during the year.
In announcing establishment of the award, LAD Manager Edwin Drescher said its purpose is to stimulate incentive among all employes to improve the quality of service to customers, by providing a tangible reward for outstanding performance of jobs and responsibilities beyond the normal demands of duty.
The service performed can range anywhere in the Company’s divisional operations from assistance to a passenger or cargo shipper to a customer of the mechanical departments in Brownsville or Miami.
Basis For Award
Basis for the award will be unsolicited reports of commendation for outstanding acts of service to Pan American customers. Such reports will include letters of commendation from customers and comments from the passenger suggestion folders.
All commendations of all descriptions, including letters, memoranda, etc., should be forwarded promptly by the senior station executive and Division management personnel, to John Wit-zleben, customer relations superintendent, Miami, for review and consideration.
Announcement of winners will be published in the Clipper issue following the month in which each selection is made.
All awards will be made by a vote of the full committee, composed of Division Traffic and Sales Manager Mario J. Martinez and Operations Manager Oliver J. Studeman, co-chairmen; Ground Operations Manager Arthur S. Best; Superintendent of Stations Thomas L. Lamar; Service Manager Robert M. Evans; Assistant Sales Manager David N. Griffis; Passenger Traffic Manager Fred P. Jensen; Customer Relations Superintendent John C. Witzleben, and a representative of Public Relations Manager S. Roger Wolin.
It’s a Wonderful NEW World With Pan American
PAN AM'S NEWEST JET, the DC-8 Intercontinental Clipper on maiden flight from Long Beach, California, where testing has begun. The airline expects to have the new Douglas jets in service late this year.
Noise in Cabin Reduced
Intercontinental Jet to Fly Atlantic Non-Stop Both Ways
The new “Intercontinental” Jet Clipper, slated for delivery to Pan Am later this summer, will be able to fly the Atlantic non-stop in either direction — and cabin noise will be reduced still further.^--------
The Intercontinental, or Boeing 707-321, incorporates a variety of features, some unapparent to the casual observer, which promise to extend passenger comfort and improve flight service.
The most important selling feature of the 321 will be the added range, made possible by the use of added fuel tanks, which bring fuel capacity to 23,550 gallons of kerosene to feed the powerful J-75 engines.
The wing spread is five feet greater on each side, permitting placement of the inboard nacelle on each side five feet further from the cabin than it is on the 121. This contributes to an even quieter ride for the passenger.
The plane itself is 80 inches longer than the 121, providing space for two additional rows of seats.
The first-class section of the aircraft will be almost identical with the 121 and has the same arrangement of lounge, lavatories, galley, coatroom, and bar. The forward galleys, however, are spaced six inches further apart, providing more working space and eliminating congestion in the aisle.
Airline Is Thanked For Mercy Flight
Romuald Spasowski, Polish ambassador to the U. S., sends “Heartfelt gratitude for their endeavors in behalf of my countrymen” to all Pan Am employees who participated in a mercy mission which brought 27 Polish victims of Nazi atrocities to the U. S. for medical treatment.
The Ambassador said the Polish women “by your act of generosity and sympathy have been given the opportunity to avail themselves of the expert medical services offered in this country.”
He received bound albums of pictures taken of the women arriving at Idlewild and called these “a reminder of your company’s humanitarian gesture which I am sure must gladden the hearts of persons everywhere.”
There will be three toilets in the rear of the 321 (the 121 has two). The coatroom will be located on the port side just forward of the entry door instead of opposite the door as in the 121.
Galley facilities in the rear compartment are improved with 10 inches more space between the buffet units and provision for a bar unit similar to the one located in the lounge area. The use of the portside coatroom and bar unit will eliminate seating of passengers in the area opposite the galley.
The 321 will also offer an improved air conditioning system and better temperature control throughout the cabin, eliminating cold spots and fogging of windows. There will be refrigeration in all galley units in lieu of dry ice.
Jets Hailed By Paraguay
Announcement by Pan American of plans for a new, straight-line jet service through the heart of South America was hailed by the Paraguayan government as a boon to the commerce and tourism of the land-locked nation.
The proposed jet service would link New York, Caracas, Venezuela, to Auncion, Paraguay in 10 hours and continue to Buenos Aires, Argentina.
“This will virtually provide Paraguay with an outlet to the sea, bringing us a step closer to the outside world and helping to overcome our land-locked isolation,” a Paraguayan government release said.
“The government cordially welcomes the resumption of Pan American’s service to Paraguay, interrupted in 1946,” the release continued, “ and feels certain it will bring us closer to all nations of the hemisphere, especially to the United States of America.”
Pan American’s announcement said it will begin service as soon as possible.
CHATTERING CHIMP—Mr. Moke, said to be the only talking chimpanzee in the world, gets his Pan Am ticket to Havana, where he appeared on a Cuban TV program. Handing him his ducat is Gilberto Venero. At right is Bob Tomarchm, Mr. Moke's owner and trainer.
Jet Will Fly Through Heart Of Continent
707s to Cut Time Between N.Y. and Argentina in Half
Plans for jet service between the United States and South America have been announced by Pan American.
This was made known in connection with filing with the Civil Aeronautics Board (CAB) of a notice of nonstop service between Caracas, Venezuela and Asuncion, Paraguay.
Pan American has been certified to serve both Caracas and Asuncion for 20 years and supplied service to Asuncion and beyond to Buenos Aires as well, until the end of 1946. It was then forced to suspend service to Asuncion because the United States air agreement negotiated with Brazil at that time did not permit continuation of Pan American’s service to Asuncion.
To Reinstate Service
A revision of this air agreement which the Department of State has recently concluded makes it possible for Pan Am to reinstate its service to Asuncion, as authorized by the certificate issued by the U.S. Government, by overflying Brazil. The Asuncion service initially will be operated on a once-weekly basis with Boeing jet aircraft.
The airline’s notice states that it expects to extend the New York-Caracas-Asuncion jet flights on to Montevideo and Buenos Aires. The Argentine airline, Aerolíneas Argentinas, has announced it will commence jet service between North and South America in May, utilizing the latest Comet type jet aircraft.
Captured U. S. Hearts
“On his visit to the USA, President Frondizi received the greatest reception ever accorded a visiting dignitary,” said Wilbur L. Morrison, executive vice president in charge of the Latin American Division.
He continued: “President Frondizi captured the hearts of all Americans and left behind a knowledge of Argentina, her ambitions and problems. As a result, today many industrialists, bankers, scientist and manufacturers have a significant and sincere interest in Argentina and are anxious to go there to explore the possibilities of collaboration in industrial development and investment”.
On departure from the USA at Miami, President Frondizi said at a banquet given to commemorate Aviation Week:
Marks Aviation Progress
“The festivity which we celebrate is to mark a progress of aviation which is one of the most powerful creations of science and technology of our times. This accomplishment is a patrimony of all humanity because it was obtained by means of the effort and sacrifice of thousands of all races urged on to the same end by a similar spiritual impulse.
“At the same time this conquest is one of the most powerful factors in linking peoples and a perfect Continued on Page 3
It’s a Wonderful NEW World With Pan American